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  • 1775 Poipu Road
    Koloa, HI 96756

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Manager, Guest Services Poipu Kai Resort FT 18-015

Aqua-Aston Hospitality • Koloa, HI

Posted 19 hours ago

Job Snapshot

Hospitality - Hotel

Job Description

Come join our team!

From full-service resorts and stylish hotels to condominium resorts and comfortable budget properties in Hawaii and the continental United States, Honolulu-based Aqua-Aston Hospitality manages about 50 properties across five distinct brands designed to suit any lifestyle, taste or budget – Aston Hotels & Resorts, Instinct Hotel Collection, Aqua Hotels & Resorts, Lite Hotels and Maui Condo and Home. For more information visit or call the 24-hour call center at (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.

Job Description

Position Purpose:

Oversee the operation of the Front Desk and Reservations. Responsible for room inventory management and bi-weekly revenue management decision meetings. Manage group and corporate contracts. Responsible for blocking rooms and ensuring equitable distribution of owner revenues.

Position Responsibilities:


Manage, train and schedule staff. Check accuracy on all daily, weekly and monthly reports processed by Guest Service Agents. Ensure all Guest Services Agents are serving guests and owners with Aloha.


Manage room rates on all reservations, direct bills, room inventory and room assignments. Coordinate room up-sell program.


Assist in forecasting future occupancy. Participate with revenue management decisions and work directly with the sales department.


Manage special needs of guests and owners. Handle complaints professionally and with graciousness.


Assist with reports to corporate. Participate in annual budgeting process.


Work directly with GM to establish and follow Aston’s procedures, protocol and implementation.


Key control, safety and security training. Assist with emergencies.


Conduct Familiarization trips for travel agents as needed.


Involved with room inspections and provide feedback/opinions on room cleanliness or upgrade ideas for owners to consider.


Respond to Market Matrix and other forms of social media


Perform other duties as assigned.

Position Qualifications:


High School degree/diploma.


2-4 years of experience in hospitality industry.


Benefits and Compensation

We are committed to offering competitive pay and benefits to our employees.� We conduct regular compensation reviews to ensure that our employees continue to earn a fair and equitable compensation package relative to that of other industry competitors.

Job ID: 9695
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