The Dispatch Clerk will assist in managing the day-to-day operations of the assigned long haul OTR dedicated, full-time, driver fleet. Overseeing to make sure that each driver is updated daily, running on-time/legally, and communicating with all involved parties…Customers, Move Managers, and Agents. Starting pay is $14.75/hr
Essential Duties and Functions:
Daily driver checks calls, review current location, current activity, verify collection amounts if needed, obtain weights if needed, review next day activity
Update Eagle, QPD, and CAMIS remarks with necessary information from the driver check call
Communicate with proper Customer Service Representative with updates, answering requests/questions/concerns relating around the drivers, shipment details
Help drivers with needed information or details including shipment, trip information, OA/DA agent details, setting up shuttle/rental truck, locate labor source, obtain paperwork, help with shipment authorizations/approvals with booker/Allied
Request trip money for driver based on published guidelines. If additional funds are needed, work with the drivers GM and the Planners.
Work with drivers on Repairs and Service Needs – Coordinate with Coleman Driver Assistance – Hotline #
Offer solutions/suggestions to current load needs or shipment concerns/issues, working with lead planners and dispatchers
Advise drivers with any updates for Quality Scores, COV/TVC, random drug/alcohol tests, missing logs, and tablet updates
Participate in all Corporate Teleconference Calls each week as directed by Corporate Dispatch schedule
Any additional duties assigned or requested by supervisors
Knowledge, Skills, and Abilities:
Knowledge of company software
Good communication skills
Knowledge of Microsoft Office programs
Required Education and Experience:
Required: High school diploma or GED
Strictly office environment
90-95% sitting down
Computer use is prevalent, along with telephone
Working hours Monday to Friday, 8 a.m. to 5 p.m. and will include alternate Saturdays from 8 to 12 as well.
Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
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