This position is responsible for the development, implementation, and support of interfaces between company applications and customer applications or Lab Systems to Laboratory instruments.
Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the company HL7 standards.
Responsible for multiple complex implementations or conversion projects.
Participates in information gathering for interface requirements.
Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation.
Provides direct interaction with client and client’s vendor
Designs and oversees interface implementation project plan.
Responsible for providing project status updates.
Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface.
Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
Provides post implementation support
Responsible for escalating implementation and support issues to appropriate persons or groups for resolution. Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services.
Meets productivity requirements for this position
Acts as a subject matter expert to peers for more complex interface issues.
Education Preferred: • Bachelor of Science in Computer Science or related technical field is preferred
At least 5 years of experience in medical lab operations and IT functions, including direct involvement in clinical interface configuration/maintenance/support.
Exposure to clinical healthcare environment.
Perform job duties with frequent interruptions or distractions
Adjust priorities quickly as circumstances dictate.
Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
Maintain composure under pressure
Performs a variety of duties, often changing from one task to another
Ability to comprehend and follow verbal or written instructions
Using effective verbal communication
Using effective written communication
Concentrate on tasks
Ability to making decisions
Ability to manage projects with little or no supervision
Strong problem solving, organizational, and analytical skills
Ability to work under pressure, managing multiple priorities, and complete tasks on time within a fast paced environment
Must be resourceful, self-motivated, and quick learner of highly technical systems
General knowledge and understanding of operating systems, databases, application development tools, and data
Experience using Microsoft Office, Microsoft Project a plus
Ability to understand HL7 standards is helpful
Experience with XML and SQL is required
Experience with SoapUI is highly preferred
Experience with Web Services is highly preferred
Experience with SFTP is preferred
Familiarity with a commercial Integration Engine Product (i.e. Cloverleaf) a plus
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