Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Atlanta, GA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Support Specialist

Ultimate • Atlanta, GA

Posted 7 days ago

Job Snapshot

Seasonal/Temp
Travel - None
Experience - At least 3 year(s)
Degree - 4 Year Degree
$12.00 - $14.00 /Hour
Other Great Industries
Customer Service

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Ultimate Staffing is looking for Customer Support Specialists (CSS) to process inbound customer service requests and inquires via phone, e-mail and Internet portals. The CSS is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.

Essential Functions:

- Provides timely and accurate information to inbound customer service requests
- Processes customer service requests according to established department policies and procedures
- Provides timely feedback to the company regarding service failures or customer concerns

Day to Day Activities:

- Answer incoming phone calls, manage E-mail and other web based systems (Portals)
- Enter Service Requests into SharePoint based ticket system
- Enter Orders into CRM (Caesar)
- Schedule services with service partners
- Follow up throughout the life of existing tickets - confirm resolution
- Update different Portals with status of Service Requests 
- Outbound confirmation calls and emails
- Report escalations to Escalation Management Team 
- Keep the customer informed about Ticket status
- Administrative tasks as needed

Competencies:

- Customer/Client Focus - Passion for Customer Care
- Problem Solving/Analysis - Focus and enthusiasm to solve customer issues
- Time Management - Strong organizational skills
- Call Management - Call forwarding, conference calls
- Communication Proficiency - Ability to communicate effectively, verbally and in writing with supervisors, employees, customers, employees and business partners 
- Teamwork Orientation - Able to work with others in a productive way
- Ability to multitask 
- Ability to think logically

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Preferred Education and Experience:
• Bachelors degree
• 2+ years of experience in a professional setting
• Customer service experience in high volume call center
• Computer experience
• Knowledge of industry related terms, concepts, and technologies
Job ID: JO-1711-13910
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.