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Director of Software Implementation

The Judge Group Blue Bell Full-Time
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Our client is currently seeking a Director of Software Implementation for a Prmanent/Direct Hire position in Blue Bell, PA 

Qualifications & Responsibilities:
  • You will report directly to our Business Director as part of a professional services team. 
  • You will be working closely with our customers, sales, development and support resources to successfully implement our software products. 
  • You will be responsible for implementation and project management activities following industry best practices and internal implementation methodologies including project kick-off, gap analysis, deployment, configuration, testing, training and project updates and reporting. 
  • You will manage communication with clients and stakeholders and build meaningful relationships with key contacts to ensure business and technical project objectives are met. 
  • Manage changes to the configuration of customers’ reporting devices. 
  • You will discuss strategies and brainstorm new features which the customer would like, perform the changes, then review and validate with the customer. 
  • Communicate with Customers about new software updates and provide training of new features. 
  • Manage software updates, ensuring the stability of the devices after updates are applied. 
  • Help build our Knowledge Base by creating written materials which can be shared amongst the team as well as with our partner community and customers. 
  • Determine the cause and any solutions or workarounds to an issue post go-live. Initially, you will need to work with senior team members while learning how to effectively diagnose issues, but should become very self-sufficient, eventually providing ideas and feedback as to how we can enhance our product and avoid these issues in the future. 
  • You will support sales activities or post-implementation activities as needed providing product demo, training and help drive software adoption. 
  • You will be assigned projects from time to time to help optimize internal processes and enable growth. 
  • Project management experience in software implementation environment 
  • Excellent written and spoken command of the English language 
  • Ability to self-manage and be proactive when your tasks are complete 
  • Excellent analysis, debugging, problem solving, and interpersonal skills 
  • Experience working in an entrepreneurial, fast-paced and high-growth environment 
  • A “Can-do” attitude and willingness to jump in where needed. 
  • Taking initiative is second nature 
  • Excellent organizational, planning and communication skills 
  • Some travel to local client sites required.
 

Recommended skills

Analysis
Product Software Implementation Method
Interpersonal Skills
Communication
Complex Problem Solving
Testing
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The Judge Group is a privately owned, leading professional services firm with nearly 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortune 100 companies and is responsible for 7,000 professionals on assignment annually across a wide range of industries.

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