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  • Dallas, TX

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Group Retiree Custom Strategy Lead Intermediate Groups US Telecommute

UnitedHealth Group • Dallas, TX

Posted 12 days ago

Job Snapshot

Healthcare - Health Services

Job Description

Position Description:

When you join us as a Business
Analyst, we'll put you in the driver's seat on vital projects that have
strategic importance to our mission of helping people live healthier lives.
Yes, we share a mission that inspires. Yes, we need your organizational talents
and business discipline to help fuel that mission. It's the opportunity to do
your life's best work.(SM)

The Communication & Delivery Services team is responsible for
the creation, fulfillment and delivery of member communications.  This position focuses on the
Medicare-eligible members of our largest employer groups and works with the
Custom Communications Team to ensure our clients’ needs are met and
exceeded.   You will join a group of
professionals who are working to improve health literacy for people over 50. We
will influence and improve the quality and simplicity of complex communications
and we do it in a highly driven, enthusiastic, fast-paced environment that
embraces change and looks ahead to our next innovative opportunity.

This position will be accountable
for managing and driving strategy through the end-to-end execution for the URS
Group Retiree intermediate custom groups (2500-5k membership).  This includes supporting the Director of
Strategy and Segment Engagement with the following: managing a book of business
of assigned groups to drive strategic planning for custom materials, budget
innovation, overall relationship management across the organization, readiness
activities/reporting, and be the lead point of contact for assigned custom
group strategies and programs in alignment with enterprise, business segment
and department objectives and initiatives. In the effort to develop and plan
communication strategy for the M&R/E&I URS Group Retiree portfolio,
this individual will be required to collaborate with various stakeholders
within the organization including the Team Captains of Materials Operations.

Primary Responsibilities:

  • Create, control and improve
    end-to-end business processes managing member communications for Intermediate
    sized clients approved for custom materials.

  • Coordinating process design and
    project implementation for execution of project goals

  • Diagnose process improvement
    opportunities and develop solutions using principles of process excellence and
    related tools.

  • Create quality reporting, analysis
    and audits for developing plans and programs to support continuous quality
    improvement using applicable tools.

  • Assist in the creation,
    implementation and evaluation of user acceptance testing and production quality

  • Triage an intake site for queries
    and communication and respond promptly.


  • High School Diploma / GED or higher

  •       Experience gathering business
    requirements and business analysis.

  • 2+ years of experience in business
    writing or written quality review. 

  • 1+ years of professional experience
    with documenting processes and practices, often using accepted project

  • Experience with Excel ( ability to use basic formulas, VLOOK ups, filter, manage spreadsheet) and PowerPoint ( ability to create presentations along with smart art to add/ create images)

•     Preferred Requirements:

  • Bachelor’s
    degree (or higher) in Business, Finance, Health Administration preferred 

  • 1+ year MS Project (with the ability to track all activity) and SharePoint (ability to manage activity- load, open, save and change)

  • Experience with Netsuite a plus

  • Proficient in prioritizing multiple
    tasks, priorities, projects, and deadlines.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key Words: UHG - Communications Specialist - Group Retiree Custom Strategy Lead

Job ID: 2551_741913_2
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