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  • Lafayette, LA

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Hospitality Meal Service Representative-LGMC Dietary Patient Services-Part Time

Lafayette General Health • Lafayette, LA

Posted 1 month ago

Job Snapshot

Part-Time
Degree - High School
Other Great Industries
Customer Service, Hospitality - Hotel, Restaurant - Food Service, Health Care

Job Description

Location: LGMC Dietary Patient Services
Employment Status: Part Time
 

SUMMARY: 

Hospitality Meal Service Representatives are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders.  Responsible for the delivery and collection of trays to and from patients.  Ensures that nutrition care diet orders are provided to the patient by offering appropriate menu selections.  Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services.  Communicates all patient food needs to the appropriate area of the Food and Nutrition Services Department.  Assists the clinical staff in ensuring all patient basic nutrition care needs are met.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Represents LGH to all our customers (patients, family members, visitors, etc.) as a caring, concerned, compassionate, and efficient healthcare organization
• Supports LGH’s goals, objectives, and policies and procedures
• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers.  Is responsive to customer needs.
• Answer phone line for room service patients’ calls and requests.
• Document food order received over the phone.
• Call nursing stations, patients, and other employees to clarify diet orders.
• Organize paper work and files of room service meal orders.
• Observe patient’s current diet on meal ticket.
• Set up patient trays to be delivered.
• Delivers patient trays during meal service.
• Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
• Visits patients to introduce the services of the Food and Nutrition Services Department.  May obtain food preferences/dislikes from patient and/or family members.
• Maintains and adheres to all sanitation standards by following assigned cleaning schedules.  Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
• Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).  Maintains temperature logs for unit refrigerators and freezers.
• Utilizes good customer service skills by greeting all customers, visitors, and other staff in a friendly and courteous manner.
• Ensures prompt response to requests for service and follows up if delays or product availability problems are identified.
• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers.  Is responsive to customer needs.
• Exhibits professional behavior at all times in all areas of the workplace by reporting to work neatly groomed and in proper uniform.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards.
• Maintains compliance with LGH standards of operation.  Adheres to LGH Business Conduct Policy at all times.  Maintains all records and reports to ensure compliance, with all local, state and federal regulations and codes.
• Delivers patient trays as needed in a timely manner.
• Ensures timeliness of meal delivery. 
• Reviews therapeutic diets using established patterns as a guide.
• As assigned, mentors/trains new host/hostesses effectively.
• Contributes to the Customer Service/Customer Satisfaction Imitative by identifying customers service issues that need corrections or adjustments and either corrects the issue or reports these issues to the supervisor/manager staff.
• Performs other related work duties as assigned.


EDUCATION/TRAINING/EXPERIENCE:
1. High School Diploma or Equivalent
2. Must be able to read, write and speak English fluently
3. One year of healthcare food service experience is preferred
4. Must demonstrate effective interpersonal and communication skills
5. Knowledge of and/or coursework Dietetics is preferred


EQUIPMENT OPERATED:
• Computer
• Various

PHYSICAL DEMANDS AND WORKING CONDITIONS:
•  Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis

Job ID: 991
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