Position: Technical Support Specialist - Level 1ABOUT THE COMPANY:Our client is a leading Managed Service Provider in the Grand Rapids, MI area. They are seeking a full-time, permanent Technical Support Specialist to join their growing team of IT professionals! Here are a few reasons why you should apply:
Fantastic mission and culture!
Continuous investment in peer-to-peer mentoring, training and certifications for employees.
Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology!
RESPONSIBILITIES OF THE TECHNICAL SUPPORT SPECIALIST:
Providing outstanding Level 1 Technical Support to small-medium business in the West Michigan area.
Issue and manage Level 1 support tickets and escalating to Level 2 as needed.
Assist with keeping clients informed of support ticket status, progress, and communicating timeline of resolution to clients.
Work collaboratively with teammates and assisting with peer to peer mentoring.
Reporting utilization of IT support resources.
Utilizing ConnectWise to track progress of tickets, entering detailed documentation, etc.
PREFERRED EXPERIENCE FOR THE TECHNICAL SUPPORT SPECIALIST:
0-3 years of Help Desk, Technical Support or related experience.
Experience with any of the following: ConnectWise, IT Glue, Solarwinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
Experience with Office 365 and Microsoft's Software/Applications.
Experience working with and providing support utilizing Remote Management Tools.
Confident and comfortable with client facing activity.
Strong communication and interpersonal skills.
BONUS EXPERIENCE FOR THE TECHNICAL SUPPORT SPECIALIST:
Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
Experience working for a managed service provider.
Experience with LAN/WAN, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.
Grand Rapids, MI area
Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.
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Job ID: EB-1960664058
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