In need of Customer Service Reps for a Finance Agency in Williamsville!
Pay Rate $14.50
Training: 2-3 weeks, 9am ? 5:30pm
Responsibilities may include, but are not limited to
•Assist customers with their early lease terminations
•Quote remaining payments on vehicle lease
•Submit orders for vehicle inspections
•Provide customers and dealers with over mileage information
•Assist customers who are looking to refinance their lease
•Follow clients? policy to aid customers during post maturity stage
•Perform other duties as assigned
•High school diploma or GED
•Minimum one year experience in a high-volume call center
•Demonstrated ability to take independent initiative
•Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
•Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
•Strong customer/client focus with the ability to resolve issues with a positive outcome
•Comfort working in a fast-paced, high-volume office setting with great attention to detail
•Demonstrated ability to de-escalate customers turning bad experiences to positive ones
•Ability to manage high volume with high accuracy
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.
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Job ID: AHCustomerService.135987
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Since 1964 On a journey around the world during the early 1960s, Bernard "Bernie" Howroyd had to work odd jobs in order to pay his way forward—selling encyclopedias in Australia to chocolates in Canada. Through these varied encounters, an incredible insight started to form in young Bernie’s mind: “No matter where people are from, no matter what language they speak, everyone deserves to be heard and respected.” Inspired and driven by this realization, he took that insight and started AppleOne Employment Services in Los Angeles in 1964. Hiring Made Human We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you! AppleOne is part of the ActOne Family of Companies. Across our company groups—A-Check Global, AgileOne, and ATIMS—we are able to provide comprehensive services and technologies to our enterprise partners. Our integrity and quality of service is recognized by our ISO-9001:2008, IMAGE, and WMBE Certifications. We have serviced Federal government over the years (including direct with FEMA). We are DCAA compliant. Recently, we formed a new corporation (ActOne Government Solutions, Inc.) specifically to service Federal government contracts.