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Mh16br75m2jfv0492f7

Cal Floorperson

Commerce Casino Commerce Full-Time
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Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

PRIMARY JOB FUNCTIONS

  1. Promotes and markets the Casino’s social events, promotions, and other Casino programs to new and existing customers.
  2. Increases the growth of gaming revenues through development of a targeted guest base.
  3. Issues Player’s Club cards and promotes the program.
  4. Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
  5. Maintains extensive knowledge of casino and gaming commission policies, procedures, guidelines, decision-making concepts, principles, and processes, and the ability to apply them properly and effectively.
  6. Keeps informed of competitive promotions.
  7. Works cohesively with all departments for the benefit of Casino operations and employee/customer relations.
  8. Maintains integrity of games in designated area.
  9. Understands and is responsible for department and Company policy and procedure pertaining to all games.
  10. Coordinates props, foodservers, porters, and runners to ensure customer service needs are met.
  11. Makes decisions in gaming disputes.
  12. Notifies the Section Supervisor or Poker Supervisor of any suspicious or unusual activity.
  13. Ensures games are adequately supplied with customers.
  14. Starts new games in manner prescribed by company policy when appropriate.
  15. Maintains good public and employee relations.
  16. Safeguards the confidential nature of all departmental and general property records.
  17. Responsible for keeping assigned section safe and orderly.
  18. Performs all other work-related duties as assigned by the Shift Manager or Section/Poker Supervisor.

 

QUALIFICATIONS
Education
:  High School Diploma

Work Experience:
  At least 1 (one) year of work experience in Casino gaming operations. Required to walk and stand for at least (8) hours per shift. Must be able to lift ten (10) pounds for various job related duties. Must possess an ability to work with minimal supervision and make educated ethical decisions as necessary.  Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment.

Other details

  • Job Family Dry
  • Pay Type Hourly
  • Required Education High School
 

Recommended skills

Communication
Ethics
Decision Making
Customer Service
Customer Relationship Management
Project Commissioning
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Job ID: 64

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