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Operations Manager

MV Transportation Decatur Full-Time
To be discussed at interview.
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MV Transportation is seeking a paratransit/fixed route Operations Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Contributes to maintain the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.

Talent Requirements:

  • Must have one (1) to three (3) years of management experience in a similar sized paratransit and/or fixed route environment.
  • The ideal candidate would have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

 

Skills required

Quality Assurance
Reports
Management
Operations Management
Supply Chain Management
Lead Employee
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Job ID: OPERA97973

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For more than 35 years, MV Transportation, Inc. and all subsidiaries, joint ventures, partnerships and affiliates, (or “MV”) has provided safe, reliable and affordable passenger transportation services to cities, counties, municipalities, and other jurisdictional entities, as well as for private corporations, non-profit agencies, and community organizations.

MV was founded as a paratransit company by Alex and Feysan Lodde in the San Francisco Bay Area in 1975. The Loddes served as the company’s first vehicle operators, dispatchers and managers in their efforts to improve the lives of those most in need in their community by providing transportation services to the elderly and disabled. Nearly two decades later, the company has grown into a the largest private provider of paratransit services and the largest privately-owned passenger transportation contracting firm based in the United States. MV holds the longest tenure of consistent ownership of any of its competitors - the Lodde’s remain owners of the company and are members of the Board of Directors.

The company grew from its paratransit roots, providing multimode passenger transportation services across North America and currently expanding internationally. The company’s rapid growth is a clear indication of its commitment to its more than 16,000 employees, its commitment to quality and its progressive approach toward passenger transportation.

With our corporate headquarters based in Dallas, Texas and satellite support centers located in Fairfield, CA and Elk Horn, IA, MV operates more than 200 transportation contracts across North America. In addition to operations in 29 of the United States, MV operates service in Washington D.C., two Canadian Provinces and Saudi Arabia.

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