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FRONT DESK COORDINATOR

Hershey Entertainment & Resorts Company Hershey Full-Time
$35,715.00 (Careerbuilder est.)
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This position is responsible for coordinating an organized, efficient operation at the Hershey Lodge.

The Front Desk Coordinator will provide supervisory support to the Front Office & Guest Services department at the Hershey Lodge.
 
Job Functions:

  • Supervise the day to day operation of guest registration and the checkout process.
  • Coordinating scheduling & delegating assignments to Front Office team members as needed.
  • Coordinating room inventory daily through blocking rooms efficiently and continuously monitoring room status and overbook levels.
  • Answering and providing resolution to post-stay billing questions.
  • Disseminating information daily to team members throughout the Department.
  • Assisting in establishing and executing a daily sell strategy. 
  • Onboarding and providing continuous training to employees in all areas of the Department.
  • Ensuring excellent guest services through resolving guest opportunities promptly and executing special requests.

 

Basic Qualifications:

  • 18 years of age or older 
  • Must have a valid driver's license 
  • High School Degree or Equivalent 
  • 1 year experience in front office or night audit position 

 
Additional Qualifications:

  • Familiarity with computerized Front Office Systems policies and procedures 
  • Keyboarding skills and PC familiarity 
  • Proven leadership experience 
  • Proven guest/employee relations, problem solving and organizational skills 
  • Must present professional image appropriate to the Hershey Lodge standards 
  • Must have ability to work independently and use good judgment 
  • must be able to perform multiple tasks at once and establish priorities 

 
Working Conditions:

  • Physical requirements include standing up to 45% of the shift, walking, finger dexterity, hand/eye coordination, bending, stooping, the visual ability to perform detailed work at close distance, hearing and speaking. 
  • Shift Varies - Hours between 7am to 11pm. Weekends, holidays, and overtime may be required. 
  • Must also oversee the closing of the accounting period which occurs every 4-5 weeks on Sundays. 

 
Hershey Entertainment & Resorts is an Equal Opportunity Employer
 

 

Recommended skills

Coordinating
Industrial Relations
Onboarding
Leadership
Complex Problem Solving
Scheduling

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$35,715
Avg. Yearly Salary

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FRONT DESK COORDINATOR
$35,715.00 (Careerbuilder est.)
Estimated Salary: $38K
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Job ID: 15832

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