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  • Buffalo, NY

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Banking Services Employee Experience Manager I

M&T Bank • Buffalo, NY

Posted 1 month ago

Job Snapshot

Full-Time
Other Great Industries
Other

Job Description

Overview:
Responsible for managing the planning, developing and implementing of various employee experience projects and initiatives in support of Banking Services or assigned area within. May manage complex, critical and highly visible projects at the Division level and/or Bank-wide level for a specific set of programs.

Primary Responsibilities:
  • Program execution
  • Program development
  • Manage program implementation
  • Operational responsibilities in support of programs
  • Create and manage data metrics
  • Process Improvement
  • Event Planning
  • Contribute to strategic planning for mid-size initiatives.
  • Manage escalations and exceptions
  • Procedure writing
  • Onboard new employees
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.


Scope of Responsibilities:

Education and Experience Required:
Bachelor's degree and a minimum of 2 years' work experience, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' work experience

Excellent personal computer skills with knowledge of pertinent spreadsheet, word processing, database, presentation and email software

Strong analytical skills

Strong problem-solving skills

Decisive

Strong work ethic

Experience interacting with all levels of personnel

Experience making decisions using good judgment and/or based on information provided

Education and Experience Preferred:
Project management experience

Excellent written and verbal communication skills

Ability to be primary support to management

Ability to work independently or function as a member of a team

Job ID: R05276
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