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Telecommunications Officer at Vanderbilt University

Telecommunications Officer

Vanderbilt University Nashville, TN (On Site) Full-Time

The Telecommunications Officer monitors and receives emergency and routine police, fire, medical and security calls for service, record and relay information to appropriate personnel, regulate assignments to officers; monitor local police and fire broadcasts, monitor and activate severe weather alert system and monitor alarms.

The Vanderbilt Public Safety department operates 24/7. This is a full-time position with occasional overtime required. Applicants must be able to work any day, any time so that adequate staffing can be maintained. The compensation for this role is $21.00/hr.

Duties and Responsibilities

Calls for Service

  • Perform a full range of radio, telephone, and data entry operational duties in a 24-hour facility.

  • Receive and record incoming radio and telephone calls for assistance or general information.

  • Obtains information from callers and officers (nature of call, location and extent of emergency).

  • Dispatch necessary personnel and equipment to the scene and makes proper notifications within the department or other Vanderbilt departments per policy.

  • Monitor activities of officers and determine availability for assignments; distribute assignments according to established procedure.

Support Services

  • Monitor and relay information on Vanderbilt Police radio system, mutual aid talk-group, Metropolitan Nashville Police radio system and Metro Fire/Ambulance radio system.

  • Process and prioritize incoming calls for police, fire and EMS assistance.

  • Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records, such as files and information systems through the use of computer-aided dispatch software system.

  • Operate a variety of advanced communications equipment including radio consoles, multi-line telephone system, fax/printers and specialized computer systems, i.e., CAD, WeatherData, Silent Knight, etc.)

  • Operate computer inquiry terminal to obtain information on persons, vehicles registration, driving records and warrants through related databases to provide pertinent data. (NCIC/TCIC/TIES, Metro, Traffic and Parking files, VU card office, and other resources as needed.)

  • Maintain a current accurate file of protective orders that are associated with Vanderbilt employees, students and patients, criminal history inquiry log, field interview reports, long distance phone log and campus events information.

  • Ensure all communication equipment is functioning properly and communicates problem issues to appropriate authority.

  • Generate and distribute automated reports (equipment list, communications passover, campus siren testing and alarm reports, etc.).

  • Monitor fire and security alarms systems, and coordinate and direct appropriate response.

  • Make emergency notifications of departmental and campus administration per departmental policy or as directed.

  • Monitor and activate the severe weather warning system; campus wide siren warning system

  • Perform clerical functions as needed.


  • Must possess a high school diploma, GED, or equivalent.

  • Must possess a valid Tennessee Driver's License or actively be in the process of obtaining one.

  • Must be a U.S. Citizen

  • In compliance with CALEA ( Commission on Accreditation for Law Enforcement Act ) accreditation standards for Communications Officers, VUPS will be requiring all Telecommunications Officers to undergo pre-employment screenings, post conditional offer, which includes vision, hearing and medical history review.

    Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

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