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Graduate Intern, Innovation Designer ...

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Graduate Intern, Innovation Designer (Summer 2025)

Delta Air Lines, Inc. Atlanta, GA (Onsite) Full-Time

How you'll help us Keep Climbing (overview & key responsibilities)


As a business unit,
Delta Innovation incubates and invents human-centered solutions that delight
customers and empower employees. The Delta Innovation team continually looks to
embrace new technologies and processes that push the boundaries of innovation
in the travel industry. To further this objective, we are seeking an Innovation Designer Intern to join
our team. We are looking for someone who is passionate about developing
human-centered solutions for real-world, large-scale problems that impact the
lives of our customers and employees, ultimately resulting in sustaining Delta
Air Lines' market leadership and growth.


As an Innovation Design Intern , you will:


  • Develop and guide the passenger/employee experience and
    visual design throughout the travel journey (at home, at the gate, in-flight,
    in-airport, etc.) including service recovery experiences and processes.




  • Use your technical and functional know-how to ensure
    our various passenger/employee experience projects are successful




  • Establish and foster relationships with stakeholders
    for collaboration and alignment needed to drive results




  • Use data (new and existing) to propose and deliver
    innovative solutions to continually improve products/services that put the
    "human first"




  • Work with a multidisciplinary team of business
    strategists and technical engineers to create and develop thoughtful, holistic
    ideas




  • Create wireframes, maps, and flows for various
    experience concepts




  • Prototype experiences and services using innovative
    tools and techniques




  • Benchmark airline, travel, and non-travel endemic
    experiences and best practices




What you need to succeed (minimum qualifications)


  • Graduate student with experience and interest in
    UI/UX/Industrial design or other design fields/areas




  • Graduate student must be enrolled in school during the
    duration of the program




  • Self-starter with the ability to work independently and
    collaboratively




  • Curiosity and willingness to explore topics beyond the
    surface




  • Good communication skills and creative thinking with
    excellent storytelling capabilities, providing appropriate business, design,
    customer and cultural context




  • Flexibility and organizational skills to multi-task and
    reprioritize multiple projects and stakeholder needs




  • Attention to detail and ability to deliver within tight
    deadlines




  • Ability to understand key features of a topic without
    having the benefit of exhaustive knowledge or detail




  • Ability to thrive in ambiguous situations, with minimal
    direct guidance.





Demonstrates that
privacy is a priority when handling personal data.



Embraces a diverse set
of people, thinking and styles.



Consistently makes
safety and security, of self and others, the priority.


What will give you a competitive edge (preferred qualifications)



  • A deep knowledge of wire-framing and experience with
    design software including the Adobe Creative Suite and Figma


Benefits and Perks to Help You Keep Climbing


Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here


Recommended Skills

  • Adobe Creative Suite
  • Attention To Detail
  • Cad
  • Communication
  • Coordinating
  • Creativity

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Job ID: 2820729317

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