Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Call Center Retention Advisor

Sears Home Services Spokane Valley, WA Full-Time
Apply Now
Req/Job ID: 996972BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 09480: SEARS HS-SPOKANE TELEMKTG CTR

$2,000 SIGN-ON BONUS!!!
* (Disclaimer: Only New and External Hires are eligible for the Sign-On Bonus. Current, former employees and rehires are not eligible for the Sign-On Bonus.)

JOB SUMMARY:


The Retention Advisor is responsible for providing assistance to customers who contact Transformco with questions regarding the benefits or fulfillment of an Transformco Protection Agreement product or requests to cancel agreements.
JOB DUTIES/RESPONSIBILITIES:

• Responds to and follows up to inbound customer calls, written correspondence or e-mails received by Transformco in reference to Transformco product protection plans including requests to cancel agreements
• Reviews the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions
• Escalates customer issue as needed based on established guidelines
• Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement
• Utilizes multiple applications/formats enabling access to customer information and enter updates
• Maintains a high level of business/product knowledge via onsite and online training
• Adheres to all Transformco policies, procedures, Code of Conduct and ethical guidelines.
• Performs other duties as assigned

REQUIRED SKILLS:
• Minimum 6 months customer service experience required
• Intermediate computer skills and ability to work in multiple applications simultaneously
• Excellent communication and negotiation skills
• Previous experience in a position requiring problem solving and negotiation skills
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure Transformco compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

JOB REQUIREMENTS:
• High school diploma or equivalent
• Less than one year of related experience
• 16 years of age or older

#HomeServices, #CallCenter

Recommended skills

Computer Literacy
Training
Retention Management
Ethics
Debits And Credits
Customer Service
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 996972BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.