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Fraud Analyst

FLEETCOR Norcross Full-Time
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Summary

The Fraud Analyst will perform a variety of duties related to credit and fraud operations in a team environment. The successful candidate will also be someone that can take initiative but follow company policy.



Package

If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you've been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym and weekly discounted onsite car wash services
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations


Main Responsibilities

  • Review credit card/fuel card applications and identify fraudulent applications.
    • Background research using LexisNexis reports, bureau reports, etc.
    • Contact customers to verify information submitted on applications.
  • Identify high risk accounts.
    • Investigate for check kiting.
    • Large and unusual transactions.
  • Identify unusual transaction patterns on customer accounts with the objective of identifying counterfeit/skimming fraud.
    • Outbound calls to determine validity of credit card transactions.
    • Handle inbound calls from cardholders reporting fraudulent transactions.
    • Interact with the customer service department to ensure a smooth customer experience.
  • Inform operations management of fraudulent activity.
  • New account verification based on "know your customer" due diligence and AML compliance.
  • Perform other duties as required.


Ideal Candidate

  • Proven success in 2 - 5 years' fraud analyst role.
  • Exceptional performance with customer contact and interaction.
  • Distinguished interpersonal, verbal and written communication skills with the ability to maintain control in stressful situations.
  • Measurable skills with multiple complex systems including Microsoft Office (Excel, Word, Outlook) and other web-based tools.
  • Demonstrated ability to work quickly and accurately with high volume pressures and multiple priorities.
  • Success working in a team environment.
  • Unquestionable integrity.
*Proven success in 2 - 5 years' fraud analyst role. •Exceptional performance with customer contact and interaction. •Distinguished interpersonal, verbal and written communication skills with the ability to maintain control in stressful situations. •Measurable skills with multiple complex systems including Microsoft Office (Excel, Word, Outlook) and other web-based tools. •Demonstrated ability to work quickly and accurately with high volume pressures and multiple priorities. •Success working in a team environment. •Unquestionable integrity.
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Job ID: fleetcor/TP/616/1628

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FLEETCOR serves over 500,000 commercial accounts with millions of cardholders across the United States, Canada, Mexico, Europe, Africa and Asia.

FLEETCOR manages relationships with more than 800 partners, ranging in size from major oil companies to small petroleum marketers with a single fueling location. We provide services ranging from transaction processing to full program management. Our platforms, programs and infrastructure are both adaptable and scalable, allowing us to fulfill the requirements of a broad range of partners.

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