Reports to: Parts Manager
Purpose: The primary function of this position is to identify the customer's needs, communicate the solution to the customer, and accurately procure the parts needed.
o Communicates with customers to identify and sell the appropriate parts to meet their needs. This includes answering the phones promptly and professionally.
o Correctly invoices parts to customers using the appropriate discounts, freight charges and method of payment.
o Initiates machine down and customer fill in orders for Deere and places customer orders for vendor lines.
o Responsible for the stocking of the display floor using proper merchandising techniques.
o Assists in putting away daily stock orders and pulling transfers. Provides backup support to other employees within the department.
o Communicates customer concerns with the appropriate level of management.
o Performs routine housekeeping within the department including display floor and warehouse(s). Helps to maintain a clean and safe Parts Department.
o Files shipment shortages and reports bin shortages or inventory adjustments to Parts Manager.
o May assist with inventory control functions and working of reports for the Department.
o Other duties or projects as assigned by Management.
Experience, Education, Skills and Knowledge:
o At least 1 year of experience in Parts Department operations preferred.
o Ability to use standard computer applications such as Microsoft Office.
o Ability to work extended hours and weekends as needed. o High school diploma or GED equivalent required.
o Basic knowledge of agricultural equipment is preferred.
o Ability to apply techniques of suggestive selling in daily work.
o Ability to operate a forklift and certification preferred.