**Job Description**

Consulting Technical Manager - Services - NetSuite Managed Services (ACS)

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant., ideally with Services Industry expertise. Candidates should have deep experience with PSA (Professional Service Automation) processes, and the Professional Services Industry. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!

**Responsibilities include:**

+ Participate in the identification and documentation of customer's NetSuite value gaps leveraging our proprietary SuiteReview methodology

+ Participate in driving the approach to remediate gaps, and consensus with the Customer of same

+ Work with customers to remediate highest priority gaps

+ Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

+ Define detailed functional requirements for automations and integrations to NetSuite

+ Work with TS team to design and unit test automations and integrations

+ Perform quality reviews of deliverables developed by other team members

+ Continue to increase product knowledge and pursue relevant certifications

+ Collaboration with other ACS teams, including TS, Product, General Business, LCS, and Support

+ Follow essential internal business processes aligned toward delighting our Customers

**Preferred Qualifications include:**

+ 6+ years of overall relevant domain experience in Software, Services, or AMP vertical markets

+ Strong NetSuite ERP Financials solution implementation and/or administration experience _- competing ERP offerings may be considered_

+ Working knowledge of Revenue Recognition compliance under ASC606

+ Experience working with customers in defining and optimize Order to Cash processes

+ 4+ years external consulting role experience with sustained C-suite interactions

+ Experience with defining requirements for complex customizations and integrations

+ Strong communication skills

+ Ability to evolve Customer business processes based on leading practices

+ Passion for driving Customer satisfaction

+ Project and/or team leadership experience

+ Finance and/or Accounting professional and/or academic background a plus

+ NetSuite ERP Consultant or other relevant product certifications a plus

+ Ability to travel on a modest to moderate basis, as appropriate.

Travel: Up to 25%, as appropriate

\#suiteopps

**Responsibilities**

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer's objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.

Disclaimer:

**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**

**Range and benefit information provided in this posting are specific to the stated location(s)**

California Pay Range: from $107,400 to $214,900 per annum. May be eligible for bonus and equity.

Colorado Pay Range: from $101,400 to $193,400 per annum. May be eligible for bonus and equity.

New York City Pay Range: from $93,500 to $204,200 per annum. May be eligible for bonus and equity.

Washington Pay Range: from $113,400 to $204,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance

**About Us**

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**