We are excited to welcome a Senior Business Process Operations Analyst to our growing team. We are currently open to candidates located in Moorestown, NJ or Tampa, FL.

Why work at EVO?

• Learn from and grow with a worldwide payments industry leader
• Benefit from global career opportunities and advancement
• Thrive in a collaborative culture that supports innovation
• Take advantage of a supportive work-life balance
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

The goal of the role: Our Senior Business Process Operations Analyst is responsible for supporting day to day processing and settlement, next level inquiries, projects, enhancements, requirements, Q/A, testing, daily operations and general product experts.

What will you be doing?

• General understanding business process management and business requirements of customers and translating them into specific software / systems requirements
• Documenting and analyzing the required information and data
• General understanding the settlement / processing systems technical designs as well as specifications
• Evaluating the information gathered through seminars, trainings, and online industry hosted sessions
• Effectively communicate with internal teams and external clients to deliver functional requirements
• Basic technical skills coupled with business intelligence and a deep understanding of customers’ needs so that they can be transformed into application and operational requirements
• Full support of the business requirements process
• Q/A and testing – Support test scripts / plans, define pass/fail criteria, work with development
• Daily Ops – Support reconciliation (i.e. incoming / outgoing, monetary, non-monetary etc.), review accounts, reporting
• General product expert – In-depth knowledge of settlement / processing / exception systems
• Day to day support – for settlement / processing / exception systems
• Conversion / migration – effectively support all components related to portfolio conversions and migrations
• Handle next level inquiries, project and enhancement requests
• Acting as interface between business units, technology teams and support teams
• Asking effective questions to determine the best way to assist the business units with their issue and offer practical solutions
• Ability to educate business units on bankcard settlement / processing
• Preparing training materials and/or sessions for new products/programs for business units
• Completing tasks assigned in a timely and accurate manner
• Researching issues / questions / problems from business units relating to processing and settlement
• Escalating issues when necessary to Management to resolve issues
• Meeting department SLA (service level agreement)
• Providing timely feedback to Management regarding service failures or customer concerns
• Participating in any training and educational activities necessary
• Ability to interact with other departments, clients and external vendors

You could be a great fit with these qualifications:

• Bachelor’s Degree in Business, IT or related field preferred but not required
• High School or equivalent (GED). Bachelors / Associates Degree preferred
• 3-5 years of merchant processing experience preferably in the settlement or processing arenas, or other merchant service related industries
• Experience with A360 is preferred
• Prior bankcard processing experience required
• In-depth knowledge of Processing Operations Analyst
• Some management experience preferred
• Demonstrate a polished, professional manner on the telephone and in emails
• Possess proficient oral and written communication skills
• Ability to organize and manage multiple tasks
• Ability to delegate tasks effectively
• Good data entry skills and ability to navigate among multiple systems
• Attention to accuracy and detail in processing information
• Ability to resolve issues in a timely manner
• Ability to work independently as well as in a team
• Competent in Windows based computer applications (Microsoft Office)
• Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.