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  • Sarasota, FL 34232

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Customer Service Agent - Call Center

Envera Systems • Sarasota, FL

Posted 7 days ago

Job Snapshot

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Customer Service

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Job Description

The company

Envera Systems, a growing security services provider that protects communities by focusing on the unique security needs of gated communities. Our patented monitoring system and proprietary software utilize the latest technology to maintain visitor verification for our customers from a central contact center located in Sarasota, Florida.

The job

This is a fast growing, fast-paced call center that is open 24/7 365. We have to be here for our customers at all times including weekends and holidays. Our goal is to align visitors at gated communities with the person they are there to visit using our software. We want professional, friendly agents with great attitudes who and are efficient and have great listening skills! If you fit this description, please read on!

What you need to get started

Call center experience - Each agent handles 40 to 60 transactions per hour. Your day goes by at a steady pace.

Customer service knowledge - Our environment is busy so it is important to be able to focus on each transaction.

Dependability with a consistent job history - Being at work on time and meeting your shift commitments are key.

Flexibility - We cover a 24/7 365 schedule, flexibility is needed.

Pass all Pre-Screening - Satisfactory completion of drug screening and background check is a must.

What we offer

Class D Security license, provided by the company

Competitive base salary, with shift premiums for later shifts

Premium for Bilingual candidates

9 Holiday Days, paid at premium rate

Group Healthcare Plan, Medical, Vision and Life Insurance after 30 days

401k with matching company contributions after 90 days

Flexible Spending Account

Discount Programs

Paid Time Off

Company Training

Career Advancement Opportunities

Required Education:• High school or equivalent
Preferred Experience:• Customer Service: 2 years
Required skills:
• Ability to effectively navigate computer systems and telephone
• Excellent communication skills
• Strong listening/comprehension skills

Job ID: 2167527
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