Job Description

This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.

Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.

8+ years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.

Responsibilities

KEY OBJECTIVE :

Tech Services is a key team within Oracle Marketing Cloud working with new and existing customers to architect, scope, design, and configure new product implementations, advanced project builds, custom solution development, and general product consultation. The Tech team are product masters who deliver highly efficient and customized technical solutions enabling maximum product usage.

The Tech Manager oversees OMC’s Global Tech resources and reports directly into the Sr Director of Delivery and Operations. This is a key leadership role working closely with Account Management, Product, Campaign, Implementation, Expert, and regional Sales teams to create a white glove experience for each customer.

RESPONSIBILITIES:

• Scope: Oversee Tech resources made up of product consultants, Tech Leads, and SA members supporting the Responsys & Infinity Oracle Marketing Cloud products with the option to expand. Direct reports are located in both North America and India.

• Department innovation and optimization: Responsible for maintaining Tech Service Offering. Ensure offering remains relevant and forward looking, provides competitive market pricing options, satisfies evolving Client expectations, and ongoing changes in technology.

• New Business Support: ensure Tech participation in all applicable Oracle Marketing Cloud product and service deal opportunities. Deliverables include: customized services pitch, high level tech services proposal, solution design, and project scope. Provides validation on all DAS and iProjects opportunities ensuring language aligns with offering, staffing skillset, and resource availability.

• Fiscal Responsibility: general T&E management, team chargeability targets, maintaining optimal delivery margins, and the implementation of a global delivery model.

• Technology: represents the Tech offering via ongoing product management activities for the Responsys & Infinity products. Contribute to product direction through regular feedback: changes in industry demands, roadmap, usability (Oracle and Client user stories), bugs, and Technical efficiencies.

• Employee management and development: to include hiring, training, performance management, compensation, career development, skill development, etc.

• Delivery excellence: through process standardization and governance practices, application of reusable artefacts, ongoing KPI measurement and report out, and implementation of industry best practices.

• Production and operations management: responsible for client allocation, queue management, escalation management, and resource forecasting/capacity planning.

• Department documentation: responsible for the creation and maintenance of white papers, pitch decks, process, and policy documentation. To be reviewed semi-annually.

• Reporting: management, productivity, chargeable activity, incident analysis, and adhoc reporting.

• Best Practices: work directly with team and cross-functional stakeholders to help drive implementation best practices and successful project landings.

• Collaboration: with sales, solution engineers, account, campaign, expert, implementation, and project teams to identify digital strategies and solutions that will best meet client’s needs.

• Culture: Drive a team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.

RELEVANT EXPERIENCE and TRAINING

• 6+ years relevant experience in digital marketing platform implementations and technical solution delivery

• 3+ years relevant experience as a proven leader of high performing teams delivering complex, fast-paced and high-volume consulting support, advanced program development, and solution design

• Experience in: change management, issue management, and process governance

• Strong customer facing experience working with both IT and Marketing contacts

• Working knowledge of project management methodologies and creation of defined artefacts

• Strong negotiation and time management skills

• Self-starter with strong initiative

• Ability to work in a fluid environment and deliver results

• Excellent knowledge of Microsoft Office suite including Project, Visio, PowerPoint and Word.

• Strong communication and presentation skills with the ability to communicate and negotiate in a professional manner with clients and internal staff.

• Passion for growing and mentoring a high performance team

• Bachelor’s degree in Business, Marketing, Information Technology or related degree

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated location(s)

California Pay Range: from $134,900 to $270,000 per annum. May be eligible for bonus, equity, and compensation deferral.

Colorado Pay Range: from $123,900 to $243,000 per annum. May be eligible for bonus and equity.

New York City Pay Range: from $127,400 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.

Washington Pay Range: from $142,400 to $256,500 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer ***** . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**