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Care Coordinator/Pharmacy Technician job in Lewisville at Analysts

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Care Coordinator/Pharmacy Technician at Analysts

Care Coordinator/Pharmacy Technician

Analysts Lewisville, TX (On Site) Full-Time
$17.50 - $18.00/Hour
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Location - Remote/WFH (Texas, Louisana, Arkansas, Oklahoma, & New Mexico)

Duration - 3 months Temp-Hire

Role/Title - Pharmacy Technician/Care Coordinator

Responsibilities:

  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with Supervisor or senior peers on complex and unusual problems Accountabilities in this role
  • Create and complete accurate referrals and applications and keep updated on policy or procedural changes
  • Resolve patient's questions and concerns regarding status of their request for assistance
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups or confirmations
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Interact with the patient referral sources to process new applicants
  • Steward patient accounts from initial contact through final approval/denial

Requirements:

  • High School education required
  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
  • Knowledgeable of insurance billing methods and general pharmacy operations a plus
  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.

Skills:

  • Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
  • Strong attention to detail and quality documentation
  • Exceptional verbal communicator with friendly tone, empathy and customer centric focus
  • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
  • Continuous learner with a desire to move into a senior level role
  • Solid work ethic and driven to achieve daily/weekly metrics
  • Adherence to company attendance policies

Recommended Skills

  • Attention To Detail
  • Billing
  • Call Centers
  • Cisco
  • Communication
  • Customer Service
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Job ID: 888218

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