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Key Account Manager - Remote job in Tulsa at HireRight, Inc.

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Key Account Manager - Remote at HireRight, Inc.

Key Account Manager - Remote

HireRight, Inc. Tulsa, OK (Remote) Full-Time
About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Irvine, CA, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Responsibilities

Acting as the day to day contact for a client or a number of clients; developing, managing and enhancing new and existing client relationships to ensure client retention, revenue and growth as well as promoting HireRight and its services throughexcellent customer service.

Responsibilities:

Client Care:

* Acting as a dedicated Account Manager responsible for overall relationship and customer support for a number of clients.
* Client Liaison - providing candidate/file and company specific information and progress reports in response to clients' inquiries / Handling all levels of inquiries from customers
* Building long term relationships with the assigned clients Maintain and improve client satisfaction and performance;
* Maintain up to date client documentation including Service Level Agreements and Terms of business, Meeting Minutes and Client Guides
* Promoting and discussing new services with their Clients
* Handling SLA reviews of their clients
* Communicating SLA changes to Service Deliver Teams
* Leading frequent Client meetings (face to face and/or conference calls)
* Conducting Client Trainings
* Generating MI reports and presentations
* Setting up and maintaining corporate operating systems with client specific information and user access
* Presenting marketing materials to clients and informing them about procedural changes
* Providing Technical support for Client and Candidates Interdepartmental cooperation:
* Liaising between Service Delivery teams and Client when additionalinformation needed in order to complete background screening report.
* Cooperating with Service Delivery teams to ensure quality and timely service- including Answering Client specific questions from BSA's.
* Obtaining volume predictions from clients and feeding back to Operations

Qualifications

Knowledge & Skill:

* Entry level for less complex professional roles not requiring a specific degree.
* Has developed knowledge of an extensive body of technical, support or administrative policies and procedures.
* Requires extensive training and experience to perform a wide variety of interrelated, multi-skilled or standard procedural assignments and resolve a wide range of moderately complex issues.
* Accomplished in implementing practical procedures or systems, which are moderately complex and require extended skill in order to ensure proper completion.
* Basic understanding of the roles of various functional groups within own area.

Scope of Impact:

* May informally act as a resource and guide and instruct others incidental to performing work responsibilities.
* Has personal responsibility for:
* Accurate, timely and responsive services in specialized areas.
* Providing expertise in a technical or administrative field.
* Work results that typically are not directly verified or checked by others

Strategic Planning:

* Work is standardized, but employee is expected to choose action within defined standards or accepted practices.
* Identifies and solves moderately complex procedural issues.
* Problems are likely to involve some investigation and data gathering.
* Sets priorities to reach goals and makes decisions on quality and accuracy.
* May suggest improvements to existing processes and solutions.

Customer Focus:

* Frequent interaction within work unit on complex matters.
* Contacts are important or frequent, but are not required to gain approval or agreement in difficult/awkward circumstances.
* May have frequent customer contacts requiring tact and courtesy in complexsituations.
* Can identify solutions to non-standard requests.

The annual salary range for this position is $67,297.00-$84,121.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

* All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

* Medical
* Dental
* Vision
* Paid Life/AD&D Insurance
* Voluntary Life Insurance
* Short & Long Term Disability
* Flexible Spending Accounts
* 401K
* ROTH
* Generous Paid Time Off Program
* 11 Paid Holidays
* Education Assistance Program
* Business Casual Attire
* Generous Referral Program
* Employee Discounts and Rewards
* And much more!
* All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Recommended Skills

  • Administration
  • Communication
  • Courtesy
  • Customer Service
  • Multitasking
  • Networking
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