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VP of HRIS & Shared Services

ExecuNet Boise Full-Time
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In order to deliver a better employee experience, Company’s Human Resource function is centralizing its HRIS and Shared Servicing capabilities under a single leader. The VP, HRIS and Shared Services will report to the Head of Human Resources Talent Acquisition, HRIS& Operations, Field HR and T&D and will bring deep thought leadership and operational capability to the space.

The VP HRIS and Shared Service will set up an integrated organization that can deliver employee and manager self-service capability, Tier 1 HR servicing, and Tier 2 HR servicing to approximately 16,000 employees, primarily focused in the United States. The leader of this group must be able to establish a clear vision for the future servicing model as well as demonstrate the technical and executional capability to implement. S/he will need to partner with other HR Centers of Excellence, such as Talent Acquisition, Learning, and Talent Management, as well as with Company’s Business Technology function in order to deliver integrated servicing. This leader will need to use a “product manager” mindset to design a mobile servicing approach with clear points of entry into HR, clear escalation paths, and clear SLAs and outcomes. The successful candidate will also oversee HR’s reporting strategy and the entire HRIS platform.

Responsibilities:

Vision & Strategy

  • Design and stand-up the HRIS and Shared Service function. Create service strategy for employees and managers
  • Scope services provided by the HRIS and Shared Service function and articulate the insourced/outsourced model
  • Implement process improvements, policies, and technology configurations that will improve the employee experience with HR services
  • Elevate the employee experience through advancing current support tools to provide accurate data that captures actionable “Voice of the Customer” concerns
  • Innovate and react to changing business and market realities and demonstrate openness and flexibility to client needs and request

HRIS

  • Oversee the existing technology roadmap inclusive of the Learning Management System (LMS), the Applicant Tracking System (ATS), and the core Human Capital Management (HCM) platform
  • Simplify the technology stack and systems supporting HR. Create a governance structure for future configurations, products, and upgrades
  • Ensure all systems are running on the most relevant and recent releases. Inform third party vendors’ development roadmaps. Enable seamless integration across multiple systems, vendors, and platforms
  • Optimize the HRIS platform (Workday) to eliminate manual work, drive efficiency, and ensure compliance
  • Working with Business Technology and Compliance, move to more mobile technologies

Analytics

  • Develop a set of accurate, repeatable metrics that are used by the business and by HR to measure the health of Company’s human capital
  • Drive usage of HR reporting tools
  • Build a metrics driven organization within HR through evolved reporting, dashboards, and tracking channels to provide actionable insight on service delivery
  • Build a set of dashboards for the business that allow them to gain people insights about their businesses

Shared Services

  • Define and establish processes and procedures for HR Service Delivery teams and build scalable and compliant processes with a focus on continuous improvement
  • Proactively identify and create operational efficiencies through centralized administration
  • Lead the team in formulating SLAs, escalation standards, and guidelines with a focus on operational accuracy and effectiveness
  • Develop/review relevant policies and procedures related to the HR Service Delivery functions and support all audits across the operations team (SOX, Internal Audit, etc.)

Team Leadership

  • Drive team performance through clear vision and accountability
  • Develop HRIS and Shared Service function and team to ensure deeper bench strength and key areas of expertise
  • Lead, motivate, and mentor a team to execute strategies with a focus on career development and growth for people
  • 15+ years of increasingly senior experience in an operational environment, preferably within Human Resources
  • Strong vendor management experience with both Human Resource technology vendors and outsourced service delivery partners
  • Experience with HRIS systems implementations and data migrations
  • Demonstrated experience driving large scale implementations requiring process changes, project management and change management. Ability to influence and lead diverse stakeholders
  • Familiarity with industry-standard HR information systems including learning management tools, applicant tracking systems, and core human capital management platforms
  • Bachelors’ degree

Preferred Qualifications:

  • Experience leading other multi-discipline company-wide functions including Contingent Workforce, HR Compliance, Learning Operations, HRIS, Intranet (People Portal), and Vendor Management functions
  • Experience leading multiple specialty areas of HR Operations and partnering directly with centers of expertise teams in Benefits, Compliance, and Employee Relations
  • Ability to scale/grow global service teams and services through vendors. Experience working for a fast growing public company with a focus on HR Operations and HRBP/COE
 

Skills required

Budgeting
Finance
Business Process Improvement
Metrics
Forecasting
Benchmarking (Project Management)
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Job ID: 583016

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