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Sales Service Engineer job in Zeeland at Plascore, Inc.

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Sales Service Engineer at Plascore, Inc.

Sales Service Engineer

Plascore, Inc. Zeeland, MI Full-Time
Job Summary:

Determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs. Project take-offs including determining customer/project requirements.

Key Responsibilities:

* Answer customer inquiries in a prompt, professional manner.
* Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
* Project take-offs including determining customer/project requirements.
* Read and understand blueprints, interpret specifications.
* Create detailed bill of materials, spreadsheets and supporting documents based on take-offs.
* Determine the appropriate Plascore product suitable for the customer's application.
* Perform contract review on standard and non-standard products.
* Analyze customer requirements and devise appropriate solutions to customer application issues.
* Follow up on RFQ's to: obtain orders or obtain reason for loss.
* Update customer contact information on Plascore's contact management system.
* Manage samples in sample room.
* Coordinate trade shows as assigned.
* Update measures on sales performance and analyze trends.
* Participate in improving our product, processes equipment and methods.
* Handle internal and external questions in a prompt, professional manner.
* Maintain a clean and safe work environment at all times.
* Continually looks for ways to improve job efficiency and performance.
* Perform all reasonably related duties as assigned.


The preferred candidate will have a Bachelor of Science Degree in a technical field and proven experience and proficiency with the following skills:

* Must be able to work well independently and be self-directed
* Excellent written, verbal communication and interpersonal skills
* Good math and analytical skills

Additional Requirements:

* Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations). Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card')

Interested candidates with varying technical qualifications and experience will be considered.

Plascore offers a competitive compensation and benefits package. For more information about our company, please visit our web site at We are an EEO employer dedicated to workforce diversity.

Recommended Skills

  • Analytical
  • Blueprinting
  • Communication
  • Contact Management Systems
  • Customer Demand Planning
  • Customer Satisfaction
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