Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Manchester, MO

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Care Specialist jobs in Manchester, MO delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Care Specialist-Part Time

Bassett Furniture Industries • Manchester, MO

Posted 2 days ago

Job Snapshot

Full-Time
Experience - At least 2 year(s)
Other Great Industries
Management
0

Applicant

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Customer Care Specialist

Often the first and last contact a customer has at a Bassett store is the administrative staff at the store.  A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience.  The support staff works with customers to arrange payment for merchandise, provide follow up on customer service issues, assist with accounts receivable, assist with point of sale transactions, schedule deliveries, conduct post delivery and service surveys, as well as provide information on many other issues and questions.  They also provide administrative support for the store manager, design manager and design consultants.

Bassett administrative associates are typically compensated on an hourly basis.  Part time (30 or less hours per week) positions with flexible schedules are available.

FLSA: Hourly, Non-Exempt

Job Summary

Customer Care Specialist (CCS) is responsible for providing excellent customer service in accordance with Bassett Home Furnishings standards. They respond to customer service requests resulting from deliveries, service or warranty claims. CCS is responsible for satisfying customer’s needs by listening, assessing, responding and facilitating an effective resolution, and following through to completion. CCS processes and oversees the store’s daily business and money transactions.

Reports To:  Store Manager

Essential Functions

  • Oversee all daily bank deposits, balancing and accounts receivable;

  • Manage petty cash;

  • Responsible for collecting payments and customer’s order balance in full;

  • Process Third Party Finance transactions;

  • Responsible for pulling service information from Dispatch Track;

  • Assist with point of purchase ;

  • Schedule customer deliveries and conduct a post-delivery customer satisfaction survey;

  • Provide effective customer resolutions in a timely manner;

  • Process service orders and maintain communication with customer on service status;

  • Schedule services with customers and conduct a post service customer satisfaction survey;

  • Review open service orders with team weekly;

  • Assist with maintaining store appearance;

  • Assist with store inventory;

  • Report to work for schedule shift in a timely manner;

  • Perform other related duties or special projects as assigned.

    Required Experience/Abilities/Skills

  • High School diploma or GED equivalency certificate;

  • Valid Driver’s License and a maintained clear and safe driving record;

  • At least 3 years’ experience in a retail or service related business involving customer service;

  • Commitment to Bassett’s “Vision and Values” at all times;

  • Ability to:

  • Answer multi-line phone system;

  • Communicate courteously with customers by telephone, email, letter and face to face;

  • Organize and manage multiple priorities (time management);

  • Provide excellent interpersonal and communication skills;

  • Work within a team with an enthusiastic attitude;

  • Assist objectively with problems involving various customer service situations;

  • Effectively use Microsoft Word and Excel;

  • Learn and efficiently operate the Bassett operating systems;

  • Lift and/or move up to 25 pounds;

  • Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

    Bassett’s blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. Today, Bassett has taken its craftsmanship and built a new reputation of quality custom furniture that can be made and delivered in 30 days or less. We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers’ needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

    Take steps now towards building a meaningful career with a growing company. Apply to join the design team at Bassett today!

    Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

    EEO/AA-M/F/V/D

Job ID: 2793
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Bassett Furniture Industries

View All Similar Jobs View All Similar Jobs