Recruitment Administrative Assistant job in Fort Worth at Home Instead

KangaRew, Inc. d.b.a. Home Instead #451

Objective:

The Recruitment and Engagement Supervisor is expected to perform a variety of duties for the recruitment of CAREGiversSM. The CAREGiver Relationship Coach is expected to hire, develop, and maintain a workplace culture that retains quality CAREGivers.

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Primary Responsibilities:                                                                             

• Reflect the core values of KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise.
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Schedule and conduct CAREGiver training including training required to meet Home Instead® Standards and additional optional training.
• Maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Conduct Client/CAREGiver introductions.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Plan and successfully execute all CAREGiver meetings with Recruitment and Retention Manager.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Demonstrate proficiency and accurateness in use of the ClearCare system
• Take on-call in rotation with office team including weekends
• Schedule and conduct applicant interviews in an efficient and professional manner.

• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background checks, and motor vehicle check and drug screens on all CAREGivers.
• Produce designated reports for the business.

Secondary Responsibilities: 

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Evaluate and update all training materials as needed as directed by the Recruitment and Retention manager.  Maintain CG supplies such as employee badges, orientation/training binders and new hire packets.
• Maintain tracking log for CG payroll checks
• Send out CG kudo’s, anniversary, bereavement and birthday wishes/cards.
• Preform all drug screens
• Preform any and all other functions deemed necessary.

Critical Numbers:

• Keep CAREGiver turnover below the network average
• Maintain at least 75% in CAREGiver utilization
• Maintain compliance with Home Instead Senior Care Training Standards
• Listen360 CG Scores above national average
• Maintain 75% of CG workforce ALZ trained

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by KangaRew, Inc. d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required

• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Maintain regular attendance at the office to execute job responsibilities
• Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.