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Company Contact Info

  • Kenosha, WI 53140

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Client Services Rep

IMS - Integrated Merchandising Systems • Kenosha, WI

Posted 19 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - 2 Year Degree
Customer Service
Relocation - No


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Job Description

Merchandising Systems (IMS) is a leading merchandising solutions company
delivering strategic process management to world class clients.  IMS’
primary focus is in Print/Point-of-Sale Management (in-store promotional
signage and displays), Promotional Products (apparel, gifts, and promotional
incentive items), and Warehousing/Fulfillment activities.  Visit us at:

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global
network of leading marketing communication companies offering a diverse,
comprehensive range of marketing solutions to drive bottom line results for its
clients ( 


Position Description: Client Services Representative

The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, trouble-shooting/issue resolution, and handling phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor and Client Services Manager.

Primary Responsibilities Include:
• Serve as daily client contact and
assist with special projects as necessary
• Support incoming phone calls from
client sources
• Facilitate accurate incoming
inventory (item setup validation, PO’s and communication with the
• Maintain and update the
client/IMS website
• Generate clear, consistent communication
to internal and external team members regarding status and requirements of
• Run periodic bulk order uploads
along with processing individual orders
• Prioritize orders and/or
projects, including prompt expediting of emergency requests
• Work as a team member with all
Account Management, Client Services, Production, Finance and operations
• Manage report maintenance and
distribution as needed for daily requirements, or to support special
projects as needed

Job Requirements


• High school diploma/GED

• 1-2 years of customer service or
call center experience

• Excellent organizational,
communication and interpersonal skills, and the ability to work
independently and manage priorities under tight timelines

• Critical thinking, strong
analytical skills and problem solving ability

• Ability to handle a variety of
tasks effectively and efficiently
• Ability to prioritize
multiple projects and requests

Must be a team player

• Excellent knowledge of Microsoft
Office Suite products

• Experience with AS400 or similar
database systems preferred

Starting salary will range from $13.50+ per hour depending on experience and knowledge.

Email or send resume (SUBJECT: CSRCSKEN0418) to:

[Click Here to Email Your Resumé]
Attn: Human Resources
8338 Austin Avenue
Morton Grove, IL 60053
 Please include salary requirements.
 IMS is an Equal Opportunity Employer.
 This position is not eligible for relocation assistance. Local candidates only please.
 Please no phone calls or recruiting agencies.
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