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Service Coordinator at Home Instead Senior Care

Service Coordinator

Home Instead Senior Care Uniontown, PA Full-Time
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Home Instead Senior Care®
is looking for a steady, multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This role is at the center of the business with the main responsibility of connecting our caregiving workforce with the needs of our senior clients. This person must thrive in a fast-paced environment, be able to motivate and inspire a team and effectively respond to the changing needs of the seniors we serve. Join us as we enhance the lives of aging adults and their families!

Service Coordinator Job Description


Objective:

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

PLEASE SUBMIT A COPY OF YOUR RESUME TO BE CONSIDERED 

Primary Responsibilities:

  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved. 
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Conduct Service Inquiries and Care Consultations following the consultative sales process.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

BENEFITS

  • Health Insurance
  • Competitive Salary
  • Aflac
  • Vacation
  • 401(k)
  • Personal & professional on-going training

Each Home Instead franchise is independently owned and operated.

 

Recommended skills

Caregiving
Consultative Selling
Sales Process
Testing
Maintenance
Scheduling
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