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Call Center Representative

Apex Systems Bannockburn Contractor
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Apex Systems is looking for a Patient Care Coordinator in Bannockburn, IL! 

Position Details:

Client: AllianceRx Walgreens Prime, a specialty and home delivery pharmacy

Position: Patient Care Coordinator                    

Work Location: 1000 Lakeside Drive, Bannockburn, IL 60015

Pay Rate: $16.50/hr

Start Date: 9/30/2019

Contract Duration: this assignment is anticipated to last 6 months, however, Apex cannot guarantee contract length; chance for conversion based off performance/attendance

Hours:  Monday through Friday 7:00am to 7:00pm (must be available to work any schedule within the hours of operations

Job Description:

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints.


Receiving calls and/or making phone calls to patients to:

  • Schedule delivery of medication to a patients home or MD office
  • Will take an average of 100 calls a day or 500 calls a week
  • Enroll a patient into services
  • Answer/troubleshoot questions from patients
  • Help to schedule refill orders
  • Update patient demographics
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned

Position Qualifications:

  • Ability to handle an average of 100 calls a day or 500 calls a week
  • This position would require you to access patient records in a database, navigating multiple computer screens and typing accurate notes, while talking to a patient over the phone.
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask efficiently in a high volume environment
  • Quality and metrics driven environment - agents who are not comfortable being audited and coached on call quality will not be successful

Required Qualifications:

  • High School Diploma from an accredited school or equivalent GED
  • 1 year of customer service/call center experience

AllianceRxWP offers many career paths for your personal growth. It all starts with mastering the Patient Care Coordinator role. From there, your career path can venture into the following roles we currently have in our Bannockburn location:

  • Outbound dialing team
  • New hire support team
  • Call quality coach
  • Trainer
  • Workforce Management Specialist
  • Senior Patient Care Coordinator
  • Insurance Verification Specialist
  • Email blocked - click to apply PCC
  • Leadership roles

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178


Recommended skills

Customer Service
Call Centers
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Call Center Representative
Estimated Salary: $70K
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