Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
Documents all collection activity in the client/GC system in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
Maintains good public relations
Cope with high-stress environment caused by speaking with emotional callers
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
High School Diploma or GED is required
No experience necessary; prefer 6 months of related experience
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Interpret a constant flow of information
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers
Respond to customer inquiries and statements effectively
Some projects require Bilingual (Spanish/English) skills
Write in a clear and concise manner
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all times
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
Communicate clearly and effectively, both orally and in writing
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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