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  • Peachtree City, GA

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Customer Care Specialist

Advantage Resourcing • Peachtree City, GA

Posted 2 months ago

Job Snapshot

Full-Time
Employment - Recruiting - Staffing
Customer Service

Job Description

Customer Care Specialist - Peachtree City, GA

MUST HAVE 1+ YEAR CALL CENTER EXPERIENCE TO BE CONSIDERED!

Apply Client’s “world class” customer service philosophy to our indirect customer base mainly composed of consumers who inquire about our products. Identify and handle the indirect consumer / customer inquiries via telephone, email or any other form of communication, completely, timely and accurately.

Embrace and support growing business demands in a changing environment Various projects as requested Awareness and compliance of Company Policies and Procedures Provide proper documentation of consumer / customer inquiries within Client’s established tracking system to manage customer needs, issues and resolution.

Identify callers needing assistance from other departments and provide a “one-time” transfer to the appropriate department or individual within the department in the most professionally based standard practice.

Uses available technologies and/or product literature and follows established processes to ensure accuracy and operational effectiveness in the handling of customer inquires.

Develop additional skill sets and enhance knowledge of complete Customer Care functions. Accurately enter and process all parts orders within the parts order entry system.

Effectively interact closely with Purchasing in identifying the need and timely ordering of parts to replenish inventory.

Respond to customer telephone and fax inquiries regarding spare parts availability, pricing and/or order status to maintain positive levels of service response to our customers.

Assist customers in determining parts needed.

Respond to distributor/customer requests for up-to-date parts lists, and pricing.

Process paperwork timely for parts order credits issued due to shipping damage, incorrect shipments, etc.

Maintain detailed and current knowledge of the Company’s products and parts.



Benefits offered at time of hire.
Keywords: Customer Service, Call center

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.



Additional Details:  

Job ID:
109-66058

Location:
Peachtree City, GA

Job Type:
Full Time, Temp Position

Posted:
3/23/2019

Contact: dorothy.nelson@advantageresourcing.com

Job ID: 10966058
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