Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default5

Help Desk Support Analyst

General Dynamics Information Technology Arlington Full-Time
Apply on company site

GDIT is seeking talented and motivated information technology (IT) professionals to support the Army National Guard's (ARNG's) National Capital Region Director of Information Management (NCR DOIM).  The NCR DOIM is responsible for the operation, maintenance, modernization, expansion, and further evolution of the IT services and infrastructure that support over 3,000 end users at the ARNG headquarters in Arlington, VA as well as other locations in the National Capital Region (NCR).  This includes supporting the ARNG NCR Campus Area Network (CAN), Local Area Network (LAN), server and storage infrastructure, end user devices to include virtual desktop infrastructure, and audio/visual equipment.  Major support requirements include network administration, service desk, network and IT engineering, audio and video services to include telephony, telecommunications management, asset management, equipment maintenance and disposition, cybersecurity, and Continuity of Operations (COOP).  

The NCR DOIM uses ITIL best practices as a framework for a mature IT Service Management model.

This position resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

REQUIRED QUALIFICATIONS: DoD SECRET clearance, DoD 8570.01-M IAT Level I Information Assurance Certification such as CompTIA A+, 4 years of Help Desk / Tier 1 support experience.


DESIRED QUALIFICATIONS: DoD TOP SECRET Clearance, ITIL Foundation Certification

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
 

Recommended skills

Help Desk
Information Technology
Service Desk
Operations
Storage (Computing)
Management

Location

Salary Estimator

Based on Job Title, Location and Skills
$85K
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: RQ40937

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

Enough about us. Let’s get to work.

View the full profile