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Customer Account Representative

AK Steel Dearborn Full-Time
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AK Steel Corporation, an industry leading manufacturer of carbon, stainless and electrical steels, has an immediate need for a Customer Account Representative for its Customer Service department at its facility in Dearborn, MI.  Customer Account Representatives work to confirm immediate, short-term, and long-term needs for our clients in order to properly execute the contracts made by our Outside Sales department. These team members must have impeccable communication and organizational skills in order to stay on top of material throughout production until the product reaches it's ultimate destination.

Primary Responsibilities:

  • Responsible for verification and audit of manufacturing order details, confirmation that orders have been approved for production, monitoring hold queues, managing data files for inter-company transfers, managing customer accounts, including setting up new customers in our data base, soliciting price inquiries, quoting prices, entering customer orders, expediting material through our plants.
  • Being the front-line everyday contact for specific customer requests and status.


  • Candidates must have a bachelor’s degree with 3 or more years of relevant experience
  • Previous steel experience in customer service would be beneficial
  • Successful candidates must be proficient in Microsoft Office (Word and Excel) and mainframe applications.  
  • Ideal candidates will have excellent oral and written communication skills, take initiative, have good problem solving skills, be detail oriented, be able to multi-task, and be comfortable working in a team environment.   
  • The candidate must be able to function in a fast-paced environment and adaptable to change.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, genetic information, disability, military or protected veteran status.  The following links provide information regarding your Equal Employment Opportunity rights and protections: URL blocked - click to apply & URL blocked - click to apply.  We are a drug-free workplace and conduct pre-employment testing as a condition of employment. 


Skills required

Business Development
Customer Service
Customer Relationship Management
Resolve Customer Issue
Customer Retention


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Customer Account Representative
Estimated Salary: $91K
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Job ID: R02206


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AK Steel is a leading
producer of flat-rolled carbon, stainless and electrical steel products, and
carbon and stainless tubular products, primarily for automotive, infrastructure
and manufacturing, construction and electrical power generation and distribution
markets.  Headquartered in West Chester, Ohio (Greater Cincinnati), the
company employs approximately 8,500 men and women at eight steel plants, two
coke plants and two tube manufacturing plants across six states (Indiana,
Kentucky, Michigan, Ohio, Pennsylvania and West Virginia) and one tube plant in
Mexico.  Additional information about AK Steel is available at www.aksteel.com.

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