Icon hamburger
Marketing in Boston,Ma
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Operations Coordinator

JLL Boston Full-Time
Apply on company site

The purpose of this position is to provide key operational support to the Regional Manager and Regional Engineering Manager and support regional property management initiatives.  The successful candidate will maintain a high level of service to our property management colleagues, other Jones Lang LaSalle colleagues, our clients and vendors that support our business.  It requires planning, scheduling, coordinating, tracking, monitoring, evaluating and directing departmental activities throughout the business cycle.  It includes resource allocation and development; working with internal and external client organizations; serving as the liaison and a primary point person in all internal operational matters, and handling the day-to-day operations in the following areas:

Administrative Support: Provide detailed and efficient support on a variety of administrative duties including:

Accounting/Data Analysis: Process all cash receipts (management fee, construction fee, corporate reimbursement checks) from the properties. Process all check requests for property and vendor invoices following applicable accounting practices. Support the Regional Manager and Group Managers with working on department budget and operating reports.

Administrative: Provide support for correspondence, travel plans and expense reports.   Maintain the department directory, property listing, Maintain the internal-facing property management Box site and take the lead on the department newsletter; drive regional communications efforts and develop plan for richer more effective communication.  Help to drive updates to client first for maintaining most updated client interactions. Maintain critical agreements and make sure that we are in complete compliance. Coordinate regional functions and meetings.

Human Resources: Maintain database of resumes and keep staffing needs updated and communicated. Coordinate recruiting efforts and on-boarding process.

Department Operations: Leverage the role to help drive our business forward and develop tools to help our team and clients:

New Business Development:  Coordinate with Regional Manager, marketing and staff to pull critical components for responses to RFPs and presentation materials. Pull materials and provide metrics that support our new business pursuits. Serve as ‘traffic cop’ in driving the process.  Maintain marketing materials to keep them fresh with updated metrics. Use CoStar, manage CRM and master other key databases.  Work with social media, internet and other resources to develop creative, engaging and effective communication and branded messaging (internal and external).

Support Corporate and Regional Initiatives:  Collaborate with the field to maintain the highest level of detailed information (operating expenses, sustainability initiatives, energy star…) either in response to an initiative, or just to better maintain our metrics. Assist in meeting corporate deadlines. Ultimately, we want to identify ‘needle movers’ within our regional operations that help to distinguish the value of our best practices and key accomplishments.  Maintain and support key initiative champions (to support core compliance initiatives, training services, meeting initiatives, buddy program…) to ensure that we continue to address issues and report on successes.

Client Satisfaction:  Provide superior interface and resources to clients, staff and other JLL colleagues.  Maneuver thru internal and external resources to creatively solve problems. Strategize on value added services to our clients and teams (regional ‘concierge’ services, branded JLL events/products…) that will support our overall initiatives and team.  Track annual tenant and client satisfaction scores.

Employee Retention Program: Manage regional initiatives for supporting and recognizing employee accomplishments (regional awards program, national recognitions, VIP awards recognition, staff events…) as well as helping the managers effectively maneuver thru the mid-year and year-end review process, and introduce approved annual goals and objectives.  Lead planning of regional property management gatherings.


  • Bachelor’s degree or equivalent work experience.
  • 3-5 years operations and project management experience supporting managerial and executive level staff.
  • Ability to manage multiple concurrent small to large projects spanning multiple functional areas.  Must be energetic and open to new ideas and direction changes.
  • Requires strong oral and written communication skills.  Candidate will need to be able to perform internet and intranet searches.
  • Exceptional organizational skills.  Attention to detail and multi-tasking abilities
  • Outstanding PC skills (Excel, Word, Power Point, Outlook and ability to learn job-specific databases).
  • Ability to define and take action in ambiguous situations with minimal direction.
  • Ability to address issues in manager’s absence.  The candidate will be perceived as a go-to person within the property management team with the necessary autonomy to make decisions.  Ability to be innovative, set priorities and make independent decisions.

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

For additional details please see URL blocked - click to apply or our career site pages for each country.

For employees in the United States, please view our Equal Opportunity and Information Security disclaimers URL blocked - click to apply


Skills required

Distribution (Business)
Microsoft Excel
Microsoft Outlook
Inventory Control
Data Entry
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: REQ35033


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

About JLL

JLL (NYSE: JLL) is a professional services and investment
management firm offering specialized real estate services to clients seeking
increased value by owning, occupying and investing in real estate. A Fortune
500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0
billion, JLL has more than 280 corporate offices, operates in more than 80
countries and has a global workforce of more than 60,000. On behalf of its
clients, the firm provides management and real estate outsourcing services for
a property portfolio of 4.0 billion square feet, or 372 million square meters,
and completed $138 billion in sales, acquisitions and finance transactions in
2015. Its investment management business, LaSalle Investment Management, has $59.1
billion of real estate assets under management. JLL is the brand name, and a
registered trademark, of Jones Lang LaSalle Incorporated. For further
information, visit

View the full profile