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M&R Agent Manager - Columbia/Baltimore, MD job in Atlanta at UnitedHealth Group

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M&R Agent Manager - Columbia/Baltimore, MD at UnitedHealth Group

M&R Agent Manager - Columbia/Baltimore, MD

UnitedHealth Group Work From Home Full Time
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Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

This M&R Market Sales Agent Manager will manage licensed Insurance Agents who sell the UnitedHealth Group portfolio of products offered to Medicare and Medicaid beneficiaries and individuals. This Agent Manager is responsible for achieving assigned sales/membership growth targets in his/her territory/territories. Sales targets are achieved by building and managing agents within two sales channels 1) Independent Career Agents (ICAs) who are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products and 2) External Distribution Channel (EDC) who are not employees of UnitedHealth Group but rather independent sales agents who can sell Medicare products from all carriers.

You’ll enjoy the flexibility to telecommute* from within the state of Maryland as you take on some tough challenges.

Primary Responsibilities:

  • Continually build and nurture the agent team
  • Source and select candidates for agent positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets
  • Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
  • Organize agent activities, leads and territories to ensure effective and efficient coordination across the territory
  • Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
  • Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results
  • Collaborate with key agents and agencies and provide them with necessary communication, training, and sales support
  • Assist with agent recruitment, helping to build strong partnerships
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
  • Coach, manage/develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
  • Conduct ride-alongs with Agents to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Conduct regular one-on-one meetings to review sales results/activities and provide feedback / coaching on opportunities for improvement
  • Achieve assigned sales targets & membership growth targets through in his/her territory(ies), with a minimum of 65% of sales derived via community-based leads and referrals
  • Partner with the internal and external individuals/organizations to identify and develop relationships that influence the buying behavior of our target consumer (e.g.; providers, regulators, faith-based organizations FBO's, community-based organizations CBO's and associations)
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace
  • Facilitate engagement of all sales agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Ensure compliance: ensure agents adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures
  • Other sales management duties as assigned

Demonstrated Skills:

  • Ability to consistently achieve assigned sales/growth targets 
  • Success driven manager with ability to provide leadership and direction
  • Strong communication, interpersonal skills and presentation skills; able to collaborate with team members and all levels within the organization
  • Relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers
  • Project management skills - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow-up with project results
  • Strong technical, analytical, problem-solving and computer skills
  • Organizational skills and ability to multi-task
  • Hard work, honesty, integrity and unwavering business ethics
  • Ability to handle and maintain confidentiality of company-sensitive data

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • State life/health insurance license is a requirement for this position. If you do not already have a valid life / health insurance license, must be willing to obtain a (company sponsored) one within 60 days of hire
  • 2+ years of experience conducting sales presentations or trainings
  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
  • Travel up to 75% of time within this sales market area
  • Live in/within commutable distance to Baltimore/Columbia, MD

If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Undergraduate degree or equivalent years of experience
  • Active health/life insurance license
  • Sales/business development experience, creating strategy and developing a market
  • Experience working with Medicare products and consumers
  • Experience being an activist/involved in the community (outreach programs, community events, etc.) 
  • Health insurance industry experience
  • Knowledge of CMS regulations and standards
  • Managed care, insurance or financial services industry experience
  • Bilingual


Careers at UnitedHealthcare Medicare & Retirement.  The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter policy.  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.      

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.       

Job Keywords: Market Sales Agent Manager (EDC & ICA), Brokers, Medicare & Retirement, Baltimore, Columbia, MD, Maryland

 

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