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Ombuds I at Harvard University

Ombuds I

Harvard University North Cambridge, MA (On Site) Full-Time

60135BRAuto req ID:60135BRJob Code:360059 Admin Offcr/SrIndiv Contrib Location:USA - MA - Boston Business Title:Ombuds ISub-Unit:------------ Salary Grade ([ Link removed ] - Click here to apply to Ombuds I :059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • Bachelor's degree or equivalent work experience required.

  • 5 or more years of demonstrated experience in ombudsing, conflict resolution, mediation and/or negotiation or related field.

Additional Qualifications and Skills:

  • Minimum of two days in the office will be required.

  • Advanced degree in a related field preferred.

  • Previous Ombuds experience and prior experience in an academic/higher education environment is strongly preferred, as is basic mediation training (minimum of 30 hours) and/or completion of IOA Foundations of Organizational Ombudsman Practice course.

  • Demonstrated experience in designing (including relevant computer skills) and conducting trainings.

  • Outstanding communication and interpersonal skills including the ability to work well with individuals at all institutional levels, an ability to quickly develop a rapport with others and experience working with subtle and/or complex institutional political dynamics.

  • Excellent problem-solving skills.

  • Demonstrated experience handling highly confidential matters with discretion and maintaining a professional demeanor at all times.

  • Strong background of sensitivity to diversity issues.

  • Works well both independently and as part of a team.

Additional Information:This position is based in Boston and some in-person on-campus work will be required, and flexible/remote work is an option. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements ([ Link removed ] - Click here to apply to Ombuds I . Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: [ Link removed ] - Click here to apply to Ombuds I

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

Harvard University offers an outstanding benefits package including:

  • Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 12.5 paid holidays, and 3 paid personal days per year.

  • Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

  • Retirement: University-funded retirement plan with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive tuition assistance program, incredibly affordable classes directly at the Harvard Extension School, and discounted options through participating Harvard grad schools.

  • Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

  • Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complementary health services.

  • Harvard access to athletic facilities, libraries, campus events, and many discounts throughout metro Boston.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community ([ Link removed ] - Click here to apply to Ombuds I to keep in touch and learn about future opportunities!

Department:Ombudsperson ServicesPre-Employment Screening:Education, IdentityJob Function:General Administration Position Description:

The Harvard University Ombuds Office —located in Cambridge and Boston-- provides independent dispute resolution services to Harvard faculty, staff, students, trainees and appointees at the affiliated institutions whose concerns are impacting their work or studies. The Ombuds Office provides visitors with a highly confidential, impartial and informal forum in which to clarify their concerns, identify their goals and consider all of their options in managing or resolving their concerns. Options can range from simply talking about problems to filing a formal complaint. The Ombuds Office provides coaching in written and verbal communications, one-on-one and group meeting facilitation, shuttle diplomacy, upward feedback, information about policies/procedures and resources, and training. Any issue may be brought to the Ombuds Office.

Responsibilities include but are not limited to the following:

Dispute Resolution Consultation/Referral

  • Assist visitors in identifying and considering their concerns, goals and potential options for next steps.

  • Assist with clarification of university policies and procedures as needed.

  • Conduct informal fact-finding to promote a better understanding of the issues, as appropriate.

  • Provide conflict coaching, informal mediation, group facilitation, and shuttle diplomacy.

  • Consult with faculty and/or managers to develop general cooperative strategies for complaint resolution.

  • Provide referrals to other resources as needed.

  • Work closely with key offices serving faculty, staff, students and/or trainees.

Community Outreach and Education

  • Provide ongoing education and communication about the Ombuds Office and its role to all Harvard- connected members.

  • Conduct trainings currently offered through the Ombuds Office.

  • Design and conduct new trainings as needed in the areas of negotiation and conflict resolution skills, authorship best practices and other related topics.

Policy Analysis

  • Serve as a campus resource for those formulating or modifying policies and procedures.

  • Maintain non-identifying visitor statistics and general statistics regarding trainings and presentations for the annual report and share statistics as requested and deemed appropriate by the office.

Professionalism/Office Integrity

  • Take all steps to ensure the integrity of the Ombuds Office is maintained at all times, including upholding its standards regarding confidentiality, impartiality, independence, and informality.

  • Respond to all individuals in a timely way and treat all with respect and professionalism.

  • Contribute to an environment that fosters emotional and physical safety for all visitors and office staff.

  • Work collaboratively and effectively with the HU Ombuds team in all aspects of work.

  • Work collaboratively and effectively with the Department Coordinator in all aspects of work including regarding the scheduling of visitors, organizing of training materials, general personnel administration and other tasks as needed.

School/Unit:Harvard Medical School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Commitment to Equity, Diversity, Inclusion, and Belonging:We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values ([ Link removed ] - Click here to apply to Ombuds I

Recommended Skills

  • Administration
  • Communication
  • Confidentiality
  • Conflict Resolution
  • Consulting
  • Diplomacy
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