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Manager- Field Sales Strategic Expansion job in New York at American Express

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Manager- Field Sales Strategic Expansion at American Express

Manager- Field Sales Strategic Expansion

American Express New York, NY Full-Time
The Field Strategic Expansion Manager sits within a geographical territory and is responsible for face-to-face business development and management of high revenue, low charge volume existing customers. This position proactively reaches out to customers to uncover opportunities, identify new product opportunities better suited for customer needs and establish American Express as the primary relationship.

Candidate must reside in one of the following territories: New Jersey, Staten Island NY

Planning (10 - 20% of time)

* Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, no self-prospecting
* All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs.

Portfolio management (10 - 20% of time)

* Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospects
* Answer customer inquiries and bring in technical sales and product specialists to support technical implementation

Client solution (20 - 30% of time)

* Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement
* Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)

Negotiate and close (20 - 30% of time)

* Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions
* Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volume

Compliance (100% of time)

* Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirement

Knowledge and Skills

* Client development
* Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership Coaching
* Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions Performance management
* Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results Demonstrating value
* Proactively and consistently demonstrates the value of partnering with American Express Results focus ? Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks Market, industry, & product knowledge
* Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation


* Strategic thinking
* Leadership and team motivation
* Personal accountability
* Compliance focused Experience
* Bachelor's degree required, Master's degree preferred
* Experience leading sales teams, 7 - 10 years minimum
* Proven experience winning new business relationships
* Experience achieving sales quota and goals through multiple product offerings
* Experience in a highly-regulated industry

United States Only:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Recommended Skills

  • Business Development
  • Business Requirements
  • Coaching And Mentoring
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  • Conflict Management
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