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- Langhorne, PA
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Customer Service / Tech Support
Kforce Finance and Accounting • Langhorne, PA
Posted 27 days ago
RESPONSIBILITIES:Kforce has a client in search of a Customer Service/Tech Support in Langhorne, Pennsylvania (PA). Essential Functions:
- Provide outstanding customer service to our customers
- Proactively take ownership of open issues and interface successfully with other departments and multiple levels of management
- Ensure customer satisfaction by resolving issues on the first call whenever possible
- Determine further action or completion on customer cases received
- Follow-up with the customer until the issue is resolved
- Multi-task while keeping the customer engaged
- Make decisions independently and diffuse escalated conversations
- Read and comprehend documents and update account information including billing
- Identify, analyze, troubleshoot, and solve software and hardware issues for connectivity, communication, and reliability of a home security
- Basic understanding of home security, home automation, as well as how the internet, computers, and phones work
- Customer service oriented with excellent communication and troubleshooting skills
- Must be a team player
- Creative troubleshooter, driven to solve an issue
- Knowledge of Mac/PC, Android and iOS operating systems desired
- Knowledge of home networks including wireless configuration
- Regular, consistent and punctual attendance
- Strong understanding of internet, networking, home automation, and computers a plus, but not required
- Prior Customer Service and/or Call Center experience a plus, but not required