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Desktop Support Engineer at TEKsystems

Desktop Support Engineer

TEKsystems Norcross, GA Full-Time

If qualified and interested in this position - please email your resume to [ Email address blocked ] - Click here to apply to Desktop Support Engineer - please note that 3yr experience in the duties/technology below is REQUIRED

Description:

Job Summary:

The IT Desktop Support Engineer is responsible as the first point of contact, for the support of the end users and computing infrastructure

Requirements:

This is a hybrid position. The IT Desktop Support Technician will be required onsite 2 days a week and work remote 3 days a week.

Location = Norcross, GA

Duties and Responsibilities:

Take EUS calls, emails and walk-up for both MAC and windows.

Software break/fix support

Hardware support

New image builds

Incident manager and ticket update/closure for in-house Customer ITSM platform

Install, Move, Add, Change support

Triage and resolution for configuration issues of Operating Systems

Re-installing software, drivers, and add-ins

Other IT tech related task to help at that site

Skills:

help desk, support, help desk support, troubleshooting, windows, technical support, desktop, hardware, end user support, imaging, asset management, macos, ticketing system, incident management, Active directory, itsm

Additional Skills & Qualifications:

Qualifications:

Required experience in the following areas:

Experience in computer configuration & repair;

Minimum 3 years experience in end-user support;

3+ years experience with Incident Management and/or IT Ticketing systems;

Experience using SMS (or equivalent) to manage systems and applications;

Experience with MS AD;

Strong Microsoft Product Suite knowledge;

Experience with Apple Mac hardware/software;

Experience with Disk Imaging software;

Demonstrated superior training, interpersonal, and communications skills;

Ability to self-manage and prioritize tasks;

Strong analytical, problem solving, and troubleshooting skills must be able to bring issues to closure;

Ability to learn new concepts and technologies quickly;

Ability to lift PC, servers, and other types of heavy equipment;

Strong documentation and reporting skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster [ Link removed ] - Click here to apply to Desktop Support Engineer. Applicants with disabilities that require an accommodation or assistance a position, please call

888-472-3411
or email [ Email address blocked ] - Click here to apply to Desktop Support Engineer. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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