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Residential Director job in Rockford at Help At Home

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Residential Director at Help At Home

Residential Director

Help At Home Rockford, IL Full Time
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Help at Home is currently hiring a Residential Director - now offering a $250 hiring bonus!

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.   

Help at Home leads the home care industry in protecting our clients and caregivers. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training. 

We are currently hiring a Residential Director to oversee branch operations at our Rockford CLS branch location in Illinois. At Help at Home, our Residential Directors provide leadership to branch teams and ensure quality service delivery to all of our clients. 

We are currently offering a hiring incentive of $250 for this role in this area -- please ask for more details at your interview.


Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.  

A typical day for a Residential Director includes: 

Quality Care & Service Delivery  

  • Ensuring that all client needs are assessed and addressed through active treatment services.  

  • Coordinating staffing assignments and training. 

  • Implementing and interpreting services and operations policies for all new contracts. 

  • Organizing and administering all services and operations within the service area. 

  • Developing, monitoring, and ensuring the implementation of an Individual Service Plan (ISP) for each client. 

Team Leadership & Development  

  • Overseeing the recruitment, screening, selection, training, and retention for all field staff and QIDPs. 

  • Supervising and directing services and staff. 

  • Delegating duties to branch staff.

Operations Management & Compliance  

  • Develop structure and processes that ensure growth.

  • Maintaining regular communication with local contracting entity.

  • Preparing monthly billing and conducting internal audits. 

  • Arbitrating grievances reported from field staff, personnel, and clients. 


In order to be eligible for this role, you should have: 

  • At least one year of experience in social service administration, the provision of residential services to developmentally disabled individuals, OR a degree from an accredited four-year institution 

  • A Bachelor’s degree in a related field preferred 

  • A valid driver's license  

  • Access to reliable and insured transportation, along with the ability to travel throughout the surrounding 2-3 counties 

  • Availability to work day and evening shifts

  • Availability to be On-Call 

  • Ability to organize, administer, and evaluate ongoing services in a multi-phased operation 

  • Professional written and verbal communication skills 

Residential Directors must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. 


Recommended Skills

  • Training
  • Recruitment
  • Retention Management
  • Operations
  • Service Delivery
  • Administration
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