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Hotel General Manager job in Carmel-by-the-Sea at Cornerstone RPO

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Hotel General Manager at Cornerstone RPO

Hotel General Manager

Cornerstone RPO Carmel-by-the-Sea, CA Full Time

Job Title:  General Manager                              Department:  Administrative

Reports To: Owner/Managing Partner            FLSA Status:  Exempt


This open position is for our beautiful 20-room Relais & Châteaux property and  Michelin star-rated restaurant. The ideal candidate must love hands-on contact with our guests and  teams. The Mirabel Group is expanding three-fold in the near future and desires a GM interested in growing with us.


Job Objective:

  Ensures effective leadership and operation of hotel and restaurants by overseeing all departmental managers, supervisors and staff. Responsible for the day-to-day operations of the hotel and restaurants including financial performance, HR related functions, training and development of the team. Also practices effective use, control and oversight of maintenance contractors to ensure property is kept in excellent condition.  Coordinates with the public relations and sales/ marketing team for effective planning and budgeting to meet budget goals. Focuses and trains on the L'Auberge Carmel and Mirabel Hotel and Restaurant Group's Mission, Vision and Service Standards as well as Relais & Châteaux's 5 C's and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Key Areas of Accountability:

  • Maximizes and ensures guest satisfaction in hotel and F&B operation.

  • Involved and active in every department as required.

  • Performs all work in an exemplary manner.

  • Exemplifies Mirabel Service standards, L'Auberge Carmel standards and Relais & Chateaux standards.

  • Ensures department standards are implemented and maintained.

  • Counsels employees regarding performance and adherence to policies/ procedures.

  • Enforces company policies.

  • Compiles annual budget and business plan.

  • Instigates strategies to ensure financial and service goals are met.

  • Maximizes revenue through maintaining and implementing rooms merchandising standards.

  • Ensures all records are kept and ensures proper accounting standards and audits are followed.

  • Maintains excellent standards of Health and Safety in line with hotel policy and CAL/OSHA requirements.

  • Develops career path training for direct report supervision and succession planning.

General Manager

Job Description


Other Duties and Responsibilities:

  •   Responds to guest complaints in a timely manner. Executing to resolve the complaint to the guest's satisfaction by problem solving or directing guest complaints to appropriate department heads for prompt action.

  • Fosters a management style which encourages suggestions and opinions, open door policy, strong teamwork and excellent customer service satisfaction.

  • Maintain Brilliant system including updating source codes / rate codes and charge codes and completing necessary maintenance and updates.

  • Establishes training and reference manual for quality standards and policies and procedures. 

  • Maintains past guest database for use in future promotions or recognizing special occasions.

  • Provides merchandising updates to front office and reservations staff.

  • Provides Weekly statistical updates to team- Weekly report (statistical forecasting).

  • Provides weekly payroll forecasting and monitoring to the team.

  • Provides Manager's letter reviewing each month's performance.

  • Manages invoice processing.

  • Reviews P&L's and ensure correct.

  • Coordinates hotel improvement projects.

  • Ensures Inventories are done monthly and/or quarterly as required.

  • Ensures payroll is complete and hours are recorded accurately.

  • Completes EAFs for staff members for issues including vacation, sick time or other leaves, and termination.

  • Ensures all employee EAF's are sent to HR/ Payroll as needed.

  • Performs all employee counseling with the department manager.

  • Conducts new hire orientation including training on communication skills and reservations theory as needed.

  • Conducts safety training for management and staff as needed.  Ensures safety training is conducted periodically for all staff.

  • Handles workers compensation claims as required.

  • Conducts reviews with management staff and assists/ensures managers and supervisors review their staff.

  • Meets with DOS weekly.

  • Ensures restaurant promotion and assists with event planning.

  • Reviews comment cards and follows up as appropriate.

  • Creates and encourages new ideas to increase revenue and/or reduce costs.  Also encourages new ideas toward accomplishing our ultimate mission: owner, employee and guest satisfaction.

  • Ensures positions are filled in a timely manner by facilitating job postings, interviewing candidates, etc.

  • Abides by relevant labor laws and implements all hotel human resource policies.

  • Assists in projects as requested by the Owner.

General Manager

Job Description

Coordinate and cooperate in projects with other Mirabel properties as needed.

Demonstrates loyalty and trustworthiness to the entire Mirabel Hotel and Restaurant Group.

Other duties as assigned.

Supervisory Responsibilities:

  Directly supervises all management and department supervisors for the hotel and restaurant.  Indirectly supervises all staff.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the

knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or equivalent required; college degree preferred.  Two years previous hotel management experience in a boutique or resort hotel required, and/or a combination of four years training and experience in hotel/resort supervision and management.  Experience in financial accounting, personnel supervision, counseling, and problem solving required.  Restaurant experience in a supervisory capacity preferred. 

*Equipment/Computer Experience:

  Must be experienced with and effectively able to use property management system, word processing program, database system, and spreadsheets (Microsoft Office programs and ACT! preferred).

*Language Skills:

Position requires excellent spoken and written English communications skills including: ability to read, analyze and interpret hospitality industry journals, financial reports, and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively present information to corporate management, public groups, potential clients, and/or boards of directors.

*Mathematical Skills:

  Ability to work with mathematical concepts such as probability and statistical inference, and to apply concepts such as fractions and percentages to practical situations.

*Reasoning Ability:

  Ability to define problems, collect data, establish facts, and draw conclusions.  Ability to interpret technical instruction in mathematical or diagram form and deal with several abstract and concrete variables.


  CPR certification may be required.  Must have a valid driver's license, good driving record, and automobile and associated coverage.


  Must not pose a direct threat to others.


Recommended Skills

  • Training And Development
  • Labour Laws
  • Management
  • Succession Planning
  • Sales
  • Public Relations
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