With locations around the world, including a US base in Boston, this coffee shop brand is ready to expand outside of Massachusetts. They are looking to hire some talented Managers to help the brand grow in CT. Each store has a unique design and feel, so this isn't your sterile, cookie-cutter corporation. With an unwavering focus on quality product and an inviting atmosphere, these coffee shops feel like your favorite independent, neighborhood spot.
They are looking for friendly, personable and hardworking leaders! You should have a hands-on management style and believe in leading your team from the front. If you are a talented people manager with a passion for coffee and customer service, we want to speak with you! There is huge opportunity for growth as today's Assistant Managers will have the opportunity to become Store Managers as 4-5 new locations open in the market!
Why people LOVE working for this company!
Large international company that still has the family owned feel (Founder/CEO is very much involved) with a Startup feel
Huge opportunity for future promotions as the company is expanding in the US
Clear program/steps for getting promotions and advancing; succession planning and development plans
Managers who coach and develop their staff will be rewarded- you cannot get promoted yourself if you haven't developed someone to take your place!
Possible trips to Europe/London for training or rewards
Position Overview & Responsibilities
Build a great team, leading a team of 3 additional managers plus hourly staff; interview, train, schedule, motivate and mentor your team for success
Manage your team’s performance to ensure your store runs to company standards at all times and follow all company and legal procedures
Be kind to the customers and make them feel important; ensure exceptional and timely service at all times
Consistently deliver excellent coffee standards and use all tools available e.g. coffee checks, audits, training materials, etc
Maintain daily and weekly paperwork, and prepare for your monthly business review; manage waste, labor costs, turnover and all other KPIs to meet/exceed goals
Keep your store clean at all times through use of , daily cleaning, cleaning rotas and monthly Deep cleans; ensure all members of your team follow Health and Safety standards
Health Insurance offered Day 1 with partial company contributions (~50%) to all full time managers
401k at 90 Days with some company match
Vacation accrues starting Day 1, approximately 2 weeks per year
Sick time accrues starting Day 1, accrual rate per MA standards (1 hour sick time for every 30 hours worked)
Life Insurance available
Parking reimbursement for Boston based Store Managers
Benefits packages continue to be evaluated and improved, will grow as company grows
Must be hands on manager with commitment to leading by example, assisting customers and filling orders alongside your team!
Must be personable, friendly and passionate with excellent customer service skills
Passion for promoting teamwork, open communication and receiving/providing feedback
Motivated to drive sales and grow the brand
Must have 2 years of management experience
Corporate or independent coffee shop/cafe is a plus but any restaurant, food service or customer service experience will be considered
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