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Operational Trainer - San Juan, PR at UnitedHealth Group

Operational Trainer - San Juan, PR

UnitedHealth Group San Juan, PR Full-Time
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This position is for an Operational Trainer within the Optum Operations Training organization.  The candidate will support areas within the Claims business units. Chief responsibilities of this position will be to deliver front line training curriculum for new hires and existing employees in the business units identified.  The person also functions as a SME and delivers process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients.  The candidate will work closely with Operational Teams to identify training opportunities, coach operational employees and will work with Training Leadership to develop training team members.    

Primary Responsibilities
  • Manage end to end knowledge transfer (learn the process, get certified, prepare daily/weekly dashboards etc.)
  • Deliver/facilitate new hire training for respective process or where the trainer may get cross skilled into
  • Deliver new hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness, basis approved standardized curriculum.
  • Conduct weekly/monthly RCA (Root Cause Analysis) to determine area of opportunities and thereby induce action plan to improve performance
  • Deliver ongoing refresher training based on development needs.
  • Responsible for getting Train the Trainer Certified by the Mainland/OGS Team.
  • Responsible for measuring and tracking pre and post training performance.
  • Responsible for tracking assessment scores.
  • Organize, coordinate and communicate training programs for the business.
  • Provide constructive feedback on regular basis.
  • Partner with leadership to provide coaching during training.
  • Provide feedback to management on individual and group training results.
  • Provide feedback to the instructional design team.
  • Training Development. 
  • Review and update training materials as needed.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION** 

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work our normal business hours of 7:00am - 6:00pm AST. It may be necessary, given the business need, to work occasional overtime, weekends or holidays.  We have 2 different locations in the metropolitan area. (This position can be in any of those locations)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • Associate degree or equivalent credits approved
  • 2+ years' work experience in business management, training, HR or another related field
  • 1+ year of presentation and facilitation experience, and or Subject Matter Expert with experience in coaching, training and mentoring resources
  • Experience with TNA, RCA and action plan
  • Availability to work 40 hours/week Monday - Friday. Employees are required to have flexibility to work our normal business hours of 7:00am - 6:00pm AST. It may be necessary, given the business need, to work occasional overtime, weekends or holidays.  We have 2 different locations in the metropolitan area. (This position can be in any of those locations)
  • Travel 10-15% between Optum sites in San Juan
  • Professional proficiency in both English and Spanish
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • Bachelor's degree
  • Basic understanding of Claims Lifecyle and its Terminologies
  • WebEx or other Virtual Training Platform experience
  • Experience using Articulate or other e-Learning authoring software systems
  • Experience using social engagement to optimize the learning experience
  • Ability to collaborate across a highly matrixed organizational environment
  • Previous leadership experience

Career with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Trainer, Training, Leader, Client Management, Delivery, Development, Optum, Puerto Rico

 

Recommended skills

Presentations
Management
Leadership
Training
Mentorship
Coaching And Mentoring
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