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BDC Internet Associate

BMW of Denver Downtown Denver Full-Time
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You're serious about your career, and rest assured you've come to the right place.  At BMW of Denver Downtown a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Purpose:

The BDC Internet Sales Agent is responsible for generating sales appointments with customers that contact XXX via the internet to purchase new and/or pre-owned vehicles.  The BDC Internet Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The BDC Internet Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.


Duties and Responsibilities:

•       Respond to internet inquiries with courtesy, accuracy and professionalism.

•       Promptly and accurately enter all customer inquiry data into the CRM.

•       Generate sales appointments.

•       Conduct phone surveys to assess customer preferences and quality of experience.

•       Effectively utilize lead management tools.

•       Compile all necessary reports, forms and other documentation on a timely basis.

•       Perform other job-related duties as assigned.

•       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications:

•       Excellent verbal and written communication skills.

•       Strong MS Office Suite computer skills.

•       Ability to work independently and as part of a team in a fast paced environment.

•       Ability to work in call center environment.

•       Strong organizational and time management skills.

•       Ability to read and comprehend rules, regulations, policies and procedures.

We offer a comprehensive benefit package, and a competitive compensation package.

 

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

 

Skills required

Customer Service
Telemarketing
Customer Retention
Communications
Appointment Scheduling
Assertiveness
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Job ID: 190001NX

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BMW of Denver Downtown formerly Murray BMW Has a New Facility, Now Open

With our new facility comes a brand-new way to shop and service your BMW. We have transformed our showroom and processes to provide full transparency to our guests by offering transparent pricing and appraisals in which you are involved from the beginning.

We offer showroom tools that even allow you to compare us to our competition.

Our mission is to provide an experience that our guests want and deserve. Look forward to the joy that comes with driving a BMW and the experience of shopping for one.

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