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Customer Service Representative - Associate

Ascent Temple, TX Contractor
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Customer Service Representative – Associate
Temple, TX
Contract: 2+ Months
Pay: $14.50 per hour


Summary: Provide world-class, specialized service to advisors, clients or other relationship partners to innovatively and successfully resolve customer-initiated service issues for various call types and product lines. Assist in customer service initiatives or other business-driven projects.

Responsibilities:
  • Interact directly with advisors, clients, or other relationship partners, predominately via a high-volume in-bound phone queue for various call types and product lines
  • Provide accurate and immediate solutions to transaction and service requests utilizing appropriate internal computer applications.
  • Enter all contacts in the appropriate system for tracking and archival purposes.
  • Daily review and respond to advisor, client, or other relationship partner voicemails left after hours or during high call volume time periods
Qualifications:
  • Strong organizational and communication skills required
  • The ability to explain complex issues in a clear, understandable manner.
  • Proven ability to research and resolve complex, high-priority service issues in a timely manner.
 

Recommended skills

Software Applications
Customer Service
Research
Communication
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Job ID: 20-00509

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