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Company Contact Info

  • New York, NY
  • Solomon Page

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Hotel Front Desk Manager, PM Shift (Contract)

Solomon Page • New York, NY

Posted 18 days ago

Job Snapshot

Contractor
Experience - 2 to 7 years
Degree - 2 Year Degree
Hotel - Resort
Hospitality - Hotel

Job Competition

24

Applicants

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Job Description

Our client, a luxury hotel near Central Park, is looking for an experienced and customer-service-focused Contract Front Desk Manager for the month of February to work the PM shift.

Responsibilities:

  • Greet and welcome all guests approaching the front desk in accordance with hotel standards
  • Handle check-ins and checkouts, which sometimes are large groups
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Review front office log, and keep records of passed-along information
  • Answer inquiries from guests regarding restaurants, transportation, and entertainment
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions, as listed
  • Be familiar with all in-house groups
  • Be aware of closed-out and restricted dates
  • Obtain all necessary information when taking room reservations, and follow the rate-quoting scenario

Qualifications:

  • Prior experience working as a hotel front desk manager required
  • Prior experience working overnight or PM shifts
  • Opera System knowledge required
  • Familiarity with hospitality terminology
  • Strong customer service skills

If you match these qualifications, please apply!

Job ID: 120516
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