The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CSR's interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.
Must have excellent communication skills and ability to diffuse tense situations to provide a positive customer experience. Requires ability to independently judge situations and respond appropriately.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support
High school diploma, general education degree or equivalent
Ability to stay calm when customers are stressed or upset
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Job ID: CUSTO82806
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