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Bilingual (Cantonese / Mandarin) Customer Service Advocate - National Remote job in Tampa at UnitedHealth Group

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Bilingual (Cantonese / Mandarin) Customer Service Advocate - National Remote at UnitedHealth Group

Bilingual (Cantonese / Mandarin) Customer Service Advocate - National Remote

UnitedHealth Group Work from Home/Remote Full-Time

$2,000 Sign On Bonus For External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. 

This service model simplifies the way consumers and their families engage in health care - clears the confusion, enables access to the right care, helps ensure the right care decisions are made and makes health care more affordable. 

The Customer Service Advocate on our High Touch Call Team (HTCT) focuses on the onboarding, outreach and member support for our DSNP members.  The team works to support our members find a doctor, understand their benefits and receive the health care they need, all of which is evaluated through our star ratings. What makes the High Touch Call Team special is the unique mix of backgrounds, including highly trained call agents, nurses, and social workers.  This team goes above and beyond to assist our Dual Special Needs members with identified gaps in care and triage any issue the member may have, even if it means additional follow-up calls.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7am to 7pm CST). It may be necessary, given the business need, to work occasional overtime. 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements and ensuring a hassle-free experience for our members.
  • Provide a distinctive, simplified service experience aimed at giving members ‘peace of mind’; improving NPS and retention for members that engage in our services.
  • Connect with as many members as possible, communicate the value of completing HRAs and offer plan benefits based on HRA responses.
  • Demonstrate operational excellence by increasing “ready” time so the dialer may perform optimally. In turn impacting swift campaign completions and being available for more work to be assigned.

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent work experience
  • Minimum of 4+ years of combined education, work and/or volunteer experience
  • Bilingual fluency in Cantonese / Mandarin

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service Experience

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at [ Link removed ] - Click here to apply to Bilingual (Cantonese / Mandarin) Customer Service Advocate - National Remote

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. [ Link removed ] - Click here to apply to Bilingual (Cantonese / Mandarin) Customer Service Advocate - National Remote

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado residents is $18.17 - $32.26. The salary range for Connecticut / Nevada residents is $20.00 - $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

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